Network Administrator (Network + Desktop Support)

Location: Remote, Texas preferred

Travel: Expect to travel to Dallas once a quarter

Overview

We are seeking a Network Administrator with strong hands-on experience in network administration combined with desktop support / end-user support. This role will be responsible for maintaining and improving the organization’s network and core infrastructure, while also providing high-quality technical support to internal users. The ideal candidate is comfortable troubleshooting across the stack—from WAN/VPN and cloud networking (including Cato Cloud) to virtualization (VMware) and endpoint issues.

Responsibilities

Network & Infrastructure

• Administer, monitor, and troubleshoot LAN/WAN, routing, switching, VPN, DNS/DHCP, and Wi-Fi environments.
• Support and manage Cato Cloud (e.g., connectivity, policies, security controls, troubleshooting, user/site onboarding).
• Maintain network security best practices (patching, access control, segmentation, and incident response support).
• Partner with internal teams and vendors/ISPs to resolve connectivity and performance issues.
• Document network topology, configurations, standards, and runbooks.

Virtualization & Systems

• Support VMware environments (e.g., ESXi/vCenter operations, VM provisioning, performance monitoring, backups coordination).
• Assist with general infrastructure tasks (servers, storage, backups, endpoint management as applicable).
• Participate in maintenance windows, upgrades, and continuous improvement initiatives.

Desktop / End-User Support

• Provide Tier 2/3 desktop support for Windows/macOS endpoints and common productivity tools.
• Troubleshoot hardware/software issues, user access, printers, and conferencing/meeting-room tech as needed.
• Manage onboarding/offboarding technical tasks (accounts, devices, access, security baselines).
• Maintain strong customer service, clear communication, and timely ticket updates.