Why Wellthy is for you!

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible.

Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.

Through Wellthy, millions of families have access to support to help them manage care during every stage of life, with hands-on experts guiding families through caregiving or backup care journeys. And with the acquisition of Patch Caregiving, Wellthy continues to expand how care shows up for working families by pairing care navigation and coordination with on-site and near-site employer-based childcare. This combination allows us to support families not just in navigating care decisions, but in accessing real, hands-on help when and where they need it most. Together, we’re building a more connected, comprehensive care experience for families and caregivers alike.

We partner with leading companies including more than 40 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.

As our Network Account Manager, you will:

• Own and build out how we partner with our largest and most strategic provider partners, including nationwide provider networks.
• Be the main point of contact for key partners.
• Build creative solutions with them that improve the experience for both members and providers.
• Shape how this function works, from how we manage strategic accounts to how we turn partner feedback into better ways of working.

To be successful in this role:

• Own strategic provider relationships.
• Partner closely with Backup Care.
• Co-create solutions with partners.
• Build the function.
• Manage escalations.
• Stay curious and look ahead.
• Connect teams across Wellthy.
• Support network growth.

Qualifications

• 3–5+ years of experience in client-, member-, or partner-facing roles.
• A curious, creative problem-solver.
• Comfort with ambiguity and the drive to build structure and processes.
• Excellent verbal and written communication skills.
• The ability to build trust with a wide range of personalities.
• Strong attention to detail and organizational skills.
• Good judgment and a focus on solutions.
• Familiarity with Wellthy’s services is a strong plus.

Success Looks Like:

• Our largest provider partners have a clear, trusted point of contact at Wellthy.
• New, partner-informed solutions are in place.
• A clear, repeatable approach to managing strategic provider accounts has been built.
• Escalations are handled promptly and professionally.
• The Provider Network team can focus on network development.

Total Rewards Package

• The starting salary for this position is $70,000-$85,000 annually.
• Remote work environment.
• Medical, dental and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent year (up to a maximum of 25 days).
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave during a new child’s first year.

Role Requirements:

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Location

This is a remote and US states based opportunity. We ask that you work in a location that is private, with secure internet and phone access.

What’s Next?

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume.