NetApp Accredited Hardware Support Engineer (NAHSE)

Location: Remote – United States

Duration: 12-Month Contract

Compensation: $60-65/hour

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Position Overview

We are seeking an experienced NetApp Accredited Hardware Support Engineer (NAHSE) to provide remote hardware-focused support for enterprise NetApp storage infrastructure. This contractor will be responsible for diagnosing hardware-related issues, supporting break/fix activities, coordinating hardware replacements, and ensuring high availability across storage environments. The ideal candidate will possess strong hardware troubleshooting expertise, excellent communication skills, and experience supporting enterprise-class storage systems.

Required Certification

Active NAHSE (NetApp Accredited Hardware Support Engineer) certification required

Responsibilities

• Diagnose and resolve NetApp storage hardware issues across enterprise environments
• Support hardware troubleshooting, maintenance, replacement coordination, and break/fix activities
• Analyze logs, alerts, and system diagnostics to identify root causes
• Coordinate with vendors, field engineers, and infrastructure teams for issue resolution
• Support storage upgrades, hardware refreshes, and deployment activities
• Document incidents, resolutions, and support procedures
• Assist with system health monitoring and preventative maintenance efforts
• Participate in on-call support rotations and escalations as needed
• Ensure adherence to SLA requirements and operational best practices

Required Qualifications

• 5+ years of enterprise storage hardware support experience
• Strong understanding of NetApp storage hardware platforms and components
• Experience troubleshooting controllers, disk shelves, cabling, and connectivity issues
• Familiarity with ONTAP environments and storage infrastructure concepts
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently in a remote support environment

Preferred Qualifications

• Additional NetApp certifications preferred
• Experience working within enterprise data center environments
• Experience supporting mission-critical production systems
• Familiarity with ticketing and monitoring tools such as ServiceNow or similar platforms

Benefits

Our benefits package includes: Comprehensive medical benefits, Competitive pay, 401(k) Retirement plan …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

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