Mortgage Loan Processor (Mortgage Processor II)

Location: Newtown, CT

Newtown Savings Bank is seeking an organized, self-motivated, team player to join our Loan Origination Department as a Mortgage Processor II. The Processor II is responsible for delivering high-quality loan processing by reviewing files for completeness and compliance with underwriting standards. The role serves as a key liaison between borrowers’ loan officers, underwriters, and other key stakeholders to ensure efficient and timely loans closings. The Processor II manages a pipeline of conventional, government, jumbo and portfolio loans, while maintaining accuracy, responsiveness, and regulatory compliance.

This position is REMOTE after onboarding is complete, however candidates must live within commuting distance to Newtown, CT, and will be required to visit the office for training, meetings, etc.

PRIMARY RESPONSIBILITIES

• Process residential mortgage loans across various programs in accordance with bank policies, procedures, and all regulatory requirements.
• Deliver excellent customer service through proactive communication and collaboration with all internal teams and external customers.
• Analyze loan files, including income, asset, and credit documentation, to ensure completeness and accuracy prior to submission.
• Submit loan files through automated underwriting systems (DU – Fannie Mae Desktop Underwriter or Freddie Mac Loan Product Advisor).
• Maintain accurate and complete data within the loan origination systems to ensure data integrity.
• Utilize fraud detection tools to identify discrepancies and resolve issues in a timely manner.
• Act as a primary point of contact for borrowers, employers, appraisal management companies, and attorneys to obtain and clear outstanding conditions.
• Maintain consistent follow-up to ensure all required documentation is received and conditions are cleared.
• Monitor loan pipeline to meet service-level expectations and ensure timely progression from application through closing.
• Collaborate closely with loan officers, underwriters, and closers to meet established deadlines and performance standards.
• Demonstrate strong critical thinking skills by identifying potential risks or issues and escalating properly.
• Thrive in a fast-paced, high-volume environment, while maintaining accuracy and attention to detail.
• Exhibit strong time management and organizational skills to effectively prioritize and meet deadlines.
• Support the bank’s community presence by participating in civic and community functions to promote business development opportunities.

POSITION REQUIREMENTS

• College degree or High School diploma required with 2-4 years of mortgage lending experience.
• Encompass experience is a plus.
• Excellent communication skills; both written and verbal.
• Must be self-motivated and solution oriented.
• Knowledge and understanding of the residential mortgage underwriting process and loan documentation.
• Candidate must be familiar with state and federal laws governing real estate lending transactions. (Truth-in-Lending, RESPA, HMDA, CRA)
• Microsoft Excel and Word skills required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full-time employees also receive a complete benefit package including a generous 401(k) with employer match, medical, dental, and vision benefits, paid time off, paid holidays, incentive compensation, short- and long-term disability programs, and other fringe benefits.

Newtown Savings Bank is an equal opportunity employer and complies with affirmative action programs for qualified veterans and individuals with disabilities. Newtown Savings Bank shall not discriminate against any employee or applicant for employment based on race, color, religion, gender, age, marital status, national origin/ancestry, sexual orientation, gender identity, disability status, protected veteran status, or any other legally protected status.