Job Description

The Revenue Cycle Management Specialist will play a key role in supporting a rapidly growing healthcare organization that partners with independent primary care practices across the United States. As an early member of the internal revenue cycle management team, you will primarily work with practices utilizing Athenahealth and help build scalable billing operations from the ground up in a fully remote environment.

Responsibilities

• Manage the full revenue cycle process for assigned medical practices, ensuring accurate and timely billing and collections.
• Submit, track, and monitor insurance claims through Athenahealth, resolving issues that impact reimbursement.
• Perform accounts receivable follow-up and collections activities to reduce aging balances and improve cash flow.
• Investigate claim denials, research root causes, submit appeals, and resolve reimbursement discrepancies.
• Review aging reports regularly and prioritize outstanding receivables based on risk and impact.
• Communicate with insurance carriers to verify claim status, clarify payment discrepancies, and secure timely resolutions.
• Document all billing activities thoroughly and maintain accurate, up-to-date billing records and reports.
• Coordinate with leadership to share insights on billing performance, operational issues, and process improvement opportunities.
• Support workflow distribution and collaborate with offshore billing resources as needed to ensure efficient task completion.
• Provide responsive customer service support to physicians and practice stakeholders regarding billing inquiries and concerns.
• Support multiple physician practices simultaneously, managing priorities across multiple client accounts.
• Contribute to building and refining internal RCM processes, tools, and workflows as the department scales.

Essential Skills

• 3–5 years of experience in medical billing and revenue cycle management in a healthcare setting.
• Hands-on experience using Athenahealth for medical billing and claims management.
• Experience working with primary care practices and understanding of primary care billing workflows.
• Demonstrated experience performing accounts receivable follow-up, collections, payment posting, and insurance verification.
• Experience investigating claim denials, submitting appeals, and resolving insurance reimbursement issues.
• Background supporting offshore billing teams or coordinating work with offshore resources.
• Proficiency with medical claims, invoicing, insurance processes, and data entry related to healthcare billing.
• Strong communication skills with the ability to interact effectively with physicians, practice staff, and insurance carriers.
• Proven ability to work independently and productively in a remote environment.
• Experience supporting multiple physician practices and managing priorities across multiple client accounts.
• Strong organizational skills with meticulous attention to documentation and record-keeping.

Additional Skills & Qualifications

• Experience working in a growing, high-growth healthcare organization and adapting to evolving processes.
• Familiarity with additional healthcare practice management platforms such as Tebra, Charm Health, and AdvancedMD.
• Experience using CRM and ticketing tools such as HubSpot and Zendesk to manage inquiries and workflows.
• Ability to contribute to operational strategy and scalability within an internal RCM department.
• Comfort collaborating with both onshore and offshore team members in a distributed environment.

Work Environment

This role operates in a 100% remote work environment, with standard hours of 9:00 a.m. to 5:00 p.m. EST. You will join a high-growth healthcare organization that is expanding nationally and building an internal revenue cycle management department from the ground up. The team is exploring both onshore and offshore staffing models, offering exposure to diverse colleagues and workflows. You will primarily work within Athenahealth and may gain experience with additional platforms such as Tebra, Charm Health, and AdvancedMD, as well as tools like HubSpot and Zendesk. The environment emphasizes autonomy, clear communication, and strong documentation practices, while providing a long-term contract-to-hire path and the opportunity to make a direct impact on operational strategy and scalability.

Job Type & Location

This is a Contract to Hire position based out of New York, NY.

Pay and Benefits

The pay range for this position is $24.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 28, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.