Job Description

Join Conduent and help strengthen Medicaid drug rebate operations. We are seeking an experienced Medicaid Drug Rebate Supervisor to lead a team of rebate professionals, deliver accurate and timely results, and support high-quality service for our state Medicaid clients. This role is ideal for a collaborative leader who combines deep MDRP knowledge with a commitment to operational excellence, compliance, and continuous improvement.

POSITION SUMMARY

The Medicaid Drug Rebate Supervisor oversees day-to-day Medicaid Drug Rebate Program (MDRP) operations across Conduent Medicaid accounts. The role is accountable for accurate and timely rebate invoicing, payment processing, reconciliation, dispute resolution, and accounts receivable activities while ensuring compliance with CMS requirements, state contractual obligations, audit standards, and performance commitments.

The Supervisor leads a team of rebate analysts and specialists, serves as a subject matter expert, supports client relationships, and drives process improvements that strengthen quality, service, and financial outcomes.

Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time. Occasional evening or weekend work may be required during quarterly invoicing cycles or other critical business periods.

ESSENTIAL DUTIES AND RESPONSIBILITIES

OPERATIONAL LEADERSHIP

• Supervise and coordinate the daily activities of Medicaid Drug Rebate Analysts and Specialists.
• Manage workload distribution and resource planning to ensure timely completion of quarterly and ongoing rebate activities.
• Monitor team productivity, quality, and adherence to established procedures and deliver on client service-level agreements.
• Provide coaching, mentoring, and professional development to team members.
• Conduct performance evaluations and support employee growth initiatives.

REBATE INVOICING AND PAYMENT ADMINISTRATION

• Oversee quarterly Medicaid drug rebate invoicing processes.
• Ensure accurate calculation, validation, freezing, and generation of rebate invoices.
• Review utilization, NDC, labeler, and rebate data to ensure invoice accuracy.
• Monitor manufacturer payment receipt, allocation, and reconciliation activities.
• Ensure accurate application of principal and interest payments at the NDC level.
• Oversee accounts receivable tracking and collection activities.

COMPLIANCE AND AUDIT MANAGEMENT

• Ensure compliance with CMS Medicaid Drug Rebate Program requirements and state contractual obligations.
• Develop and maintain analyst standard operating procedures and update project-specific operational guides at least annually.
• Maintain audit-ready documentation and support federal, state, and internal audits.
• Review quality assurance reports, exception reports, and reconciliation findings.
• Implement corrective actions for identified compliance or operational issues.
• Monitor evolving CMS regulations and communicate impacts to staff and leadership.

DISPUTE RESOLUTION

• Oversee manufacturer dispute management and resolution activities.
• Review supporting documentation for disputed utilization, unit adjustments, and rebate calculations.
• Coordinate with manufacturers, states, and internal stakeholders to resolve discrepancies.
• Monitor dispute aging and ensure timely resolution.

REPORTING AND ANALYTICS

• Develop and review operational, financial, and performance reports.
• Track rebate collections, outstanding receivables, invoice accuracy, and team productivity metrics.
• Identify trends, risks, and opportunities for process improvements.
• Present operational updates and performance metrics to management and clients.

CLIENT AND STAKEHOLDER SUPPORT

• Serve as a primary operational contact for Account Managers, state agencies, and internal leadership.
• Participate in client meetings and support contract deliverables.
• Assist with implementation of new programs, enhancements, and regulatory changes.
• Collaborate with pharmacy, finance, compliance, and technology teams.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in business administration, Healthcare Administration, Finance, Accounting, Pharmacy, or related field.
• 5+ years of Medicaid Drug Rebate Operations experience.
• 2+ years of leadership, supervisory, or team lead experience.
• Pharmacy Technician certification or equivalent pharmacy operations experience preferred.
• Knowledge of Medicaid Drug Rebate Program regulations and CMS requirements.
• Advanced proficiency in Microsoft Excel and data analysis tools.
• Experience with accounts receivable, reconciliations, and financial reporting.
• Demonstrated ability to lead teams and manage multiple priorities.

PREFERRED QUALIFICATIONS

• Experience with Medicaid rebate administration systems, MMIS platforms, or rebate processing solutions.
• Knowledge of pharmacy claims processing, NDCs, URAs, AMP, and rebate calculations.
• Experience supporting state Medicaid agencies.
• Lean, Six Sigma, or another operational excellence certification.

FLEXIBLE WORK

At Conduent, we value flexibility and the individual contributions of our associates. This position is designed for remote work, enabling you to deliver results from a home-based work environment while maintaining effective collaboration with colleagues and clients.

WORKING FOR YOU

• Health and welfare benefits are designed to support you and your family, with eligibility beginning on your first day.
• Retirement savings programs to help you plan for your financial future.
• Employee discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us at Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $60-75k.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.