Our Mission:

6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.

Manager, Customer Success

The Role

As a Manager, Customer Success, you will lead a team of approximately 7-8 Customer Success Managers responsible for a combined portfolio of Upmarket customers with annual contract values ranging from $100K to $500K and representing approximately $15M-$20M in ARR.

You will be responsible for driving customer retention, adoption, customer value realization, and operational excellence across your team's portfolio while developing and coaching a high-performing team of Customer Success Managers. This role requires a strong people leader who can balance business performance, talent development, forecasting discipline, and customer outcomes.

What You'll Do

• Lead and Develop a High-Performing Team
• Drive Customer Success Outcomes
• Drive Operational Excellence
• Partner Across the Business

What We're Looking For

5+ years of people leadership experience leading customer-facing teams within a SaaS organization. 8+ years of experience in Customer Success, Account Management, Professional Services, Consulting, or other customer-facing roles.

Why 6sense

At 6sense, you'll have the opportunity to lead a talented team, influence the future of Customer Success, and directly impact customer retention and business outcomes across a diverse portfolio of Upmarket customers.

Our Benefits:

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Affirmative Action Employers.