Overview

HealthEdge is in a period of rapid growth and consolidation following recent mergers. As we scale, the systems our teams run on need a function that can keep them healthy, scalable and genuinely useful to the people who depend on them every day. We’re hiring a Manager of Business Operations, Technology to build and lead that function.

As a manager, you’ll lead the team that owns Salesforce and other GTM technologies – setting the roadmap, driving configuration and enhancements, and making sure end users across GTM Technology get the support they need. This role is equal parts technical ownership and stakeholder partnership. If you thrive on translating what teams need into reliable systems that deliver impact, love to build and are excited to set a new bar for how AI changes the way a team operates – this role is for you.

In This Role, You’ll Get To

• Own the Salesforce and the evolving GTM Technology systems ecosystem.
• You’ll set the roadmap, prioritize the work and drive enhancements aligned to Business goals.
• Lead, coach and grow a team of systems analysts and administrators – fostering a team culture of technical rigor, clear communication and strong delivery.
• Build deep partnerships with GTM and Technology leaders – understanding their goals, surfacing the right opportunities and translating what they need into configurations, integrations and enhancements that solve the problem.
• Keep the systems healthy: configuration, security, integrations, data integrity and the day-to-day support that keeps end users moving.
• Run the intake and prioritization process for systems work, connecting requests back to business goals, sequencing the work thoughtfully and keeping the right stakeholders bought in.
• Build the dashboards and reporting that surface what’s happening across our systems at a glance – with AI accelerating data prep and surfacing patterns automatically.
• Identify automation opportunities and use AI tools to scale the team’s output across configuration, support, documentation and analysis.
• Build and develop a team of GTM BSAs.
• Keep leadership in the loop – shipping updates, flagging risks early and making clear where the team needs support.

We’re Looking for People Who Have

• 5+ years of direct experience owning enterprise systems like Salesforce – including configuration, integrations, data and end-user support.
• Have 2+ years of experience managing a technical team and are passionate about coaching, developing and holding a team accountable while still contributing directly to complex work.
• Are exceptional partners – comfortable building trust with senior stakeholders, facilitating requirements conversations and bringing the right people into the room at the right time.
• Are AI-first, already weaving AI into how they work and ready to set that standard for their team.
• Have a deep understanding of how business systems support GTM and Technology functions.
• Have an eye for identifying overly complex processes and developing simple, scalable alternatives.
• Can sift through business requirements to identify the most impactful solutions.
• Are passionate about collaboration and effective communication across the business.
• Thrive in fast-paced and ever-changing environments – bonus points for experience with post-merger systems consolidation.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you. HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility

While HealthEdge is located in Boston, MA you may live anywhere in the U.S.

Type of Employment

Full-time, permanent

FLSA Classification (USA Only)

Exempt

Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work across multiple time zones in a hybrid or remote work environment. Long periods of time sitting and/or standing in front of a computer using video technology. May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

#LI-Remote

The annual US base salary range for this position is $139,000 to $150,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.