Lv2 osp noc engineer

Indigo is a strategic operational partner for critical digital infrastructure. We help customers design, deploy, support and scale the infrastructure their businesses rely on, giving them greater control, consistency and confidence. Our teams work across subsea, terrestrial, wireless, data centre and NOC environments, bringing specialist expertise, 24/7 support, field services and managed services together under one accountable model. Being part of Indigo means working in a business where operational excellence, customer trust and doing things properly matter. We support customers in complex, performance-critical environments, helping them reduce risk, protect performance and deliver with confidence. Our people are central to that mission, bringing the skill, responsiveness and accountability needed to support the next generation of digital infrastructure.

As an Investors in People Gold accredited employer, we're committed to investing in the growth and development of our people.

About The Role

As an L2 OSP NOC Engineer, you will provide second-line operational support for the MMI network, independently investigating and managing network events across dark fiber, ILA, backbone infrastructure and associated network environments. Working closely with internal engineering teams, vendors and field technicians, you will take ownership of incidents from detection through to restoration, performing advanced troubleshooting, coordinating resources and ensuring timely escalation where necessary. This role plays a critical part in maintaining network performance and customer confidence within a 24x7 operational environment.

What You'll Do

• Monitor Network Performance: Monitor network events across backbone, dark fiber and lit service environments, responding to alarms and service-impacting events.
• Manage Operational Incidents: Take ownership of incidents from detection through restoration or escalation, ensuring timely resolution and clear documentation.
• Coordinate Restoration Activities: Engage vendors, field technicians and internal teams to drive fault resolution and minimise service disruption.
• Communicate Service Impact: Provide incident updates, outage notifications and maintenance communications to relevant stakeholders.
• Support Operational Excellence: Maintain accurate ticket records, complete effective shift handovers and contribute to process improvements and post-incident reviews.

About You

What We Are Looking For

• Network Operations Experience: 2+ years of experience within a NOC, telecommunications, fiber optic, network operations or related technical environment.
• Fiber Infrastructure Knowledge: Working knowledge of dark fiber, DWDM, ILA/amplifier sites, splice points, MMVs and wider fiber infrastructure environments.
• OTDR Expertise: Hands-on experience with OTDR testing and trace interpretation to support fault isolation and troubleshooting.
• Incident Management Experience: Experience using ticketing and incident management systems within an SLA-driven operational environment.
• Analytical Approach: Strong troubleshooting and problem-solving skills, with the ability to make sound decisions during service-impacting events.
• Communication & Organisation: Strong communication and organisational skills, with the ability to manage priorities and coordinate multiple stakeholders effectively.
• Operational Flexibility: Ability to work a rotating 24x7 schedule, including nights, weekends and holidays.

Desirable

Familiarity with FMS, Viavi, Ciena, Infinera, NSU or similar monitoring technologies, knowledge of Dark Fiber IRU agreements and customer outage processes, experience coordinating vendors and field resources, supporting junior engineers, and contributing to RFOs, root cause analysis and operational documentation.

Why Join Us

At Indigo, we believe our greatest strength is our people. We're committed to creating an inclusive environment where everyone feels valued, respected and able to do their best work. We welcome applications from candidates of all backgrounds and make employment decisions based on skills, experience and potential. If you need any reasonable adjustments during the recruitment process, we're here to support you.