Learning content & digital training specialist

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

The Learning Content & Digital Training Specialist is responsible for designing, developing, and maintaining high-quality digital learning content that supports TheKey’s national training and education programs. This role plays a critical execution role in translating clinical, quality, and operational standards into engaging, accessible, and practical learning experiences for caregivers, care managers, and leaders. Working in close partnership with the Director of Training and Learning Operations, this role helps scale learning through modern digital tools, consistent design standards, and strong instructional practices. This position is well-suited for an instructional designer or digital content creator who thrives in a fast-paced environment and enjoys channeling creativity into building content that directly supports frontline performance and care quality.

Key Responsibilities:

• Digital Learning Content Design & Development
  • Design and develop digital learning content using tools such as Synthesia, Articulate Rise 360, and other e-learning platforms.
  • Create onboarding modules, role-based curricula, microlearning assets, and refresher training.
  • Apply adult learning principles to ensure content is clear, engaging, and actionable for a diverse workforce.
• Instructional Design & Learning Experience
  • Translate clinical, quality, and operational standards into learner-friendly content and step-by-step guidance.
  • Partner with subject matter experts to gather inputs and ensure accuracy and relevance.
  • Maintain consistent structure, tone, and visual standards across all learning materials.
• Content Maintenance & Continuous Improvement
  • Update and maintain learning content to reflect changes in policies, workflows, clinical standards, or regulatory requirements.
  • Support version control, documentation, and organization within learning systems.
  • Incorporate learner feedback and performance data to improve clarity, usability, and effectiveness.
• Multimedia & Visual Learning
  • Produce video-based learning assets using Synthesia and similar tools.
  • Incorporate visuals, scenarios, and examples to enhance engagement and retention.
  • Support basic graphic design and layout needs to elevate learning quality.
• Cross-Functional Collaboration
  • Collaborate with Quality, Operations, Sales, People and other Corporate teams to support training initiatives and new program launches.
  • Support pilots, rollouts, and updates by ensuring content is completed accurately and on time.
  • Contribute to the continuous evolution of TheKey’s learning standards and content library.
• Learning Management Platforms
  • Expectations are to manage Learning Management Platforms assignments to ensure compliance with state training requirements, systems administration & training support.

Competencies

• Shows Adaptability by adjusting priorities, learning new tools or processes, and staying effective in a fast-changing environment while remaining focused on quality outcomes.
• Applies Resourcefulness by identifying issues early, asking thoughtful questions, and collaborating with others to remove obstacles and improve day-to-day workflows.
• Communicates with Empathy by sharing information clearly, listening actively, and contributing to a respectful and supportive team environment.
• Approaches problems with a solutions-focused mindset, breaking down complex tasks into manageable steps and escalating risks or questions when appropriate.
• Commits to Excellence by following established standards, welcoming feedback, and continuously improving their skills and performance.
• Understands what “great” looks like in their role and takes accountability for completing work accurately, on time, and in alignment with client and caregiver expectations.
• Takes Ownership of their work, demonstrating reliability, follow-through, and a willingness to learn and grow within the role.

Qualifications & Experience

• Associate’s degree required; degree in Instructional Design, Learning Technology, Education, Communications, or a related field preferred.
• 3-6 years of experience in instructional design, learning content development, or digital content creation.
• Hands-on experience with Articulate Rise, Synthesia, or similar digital learning tools preferred.
• Strong written and visual communication skills with an eye for clarity and design.
• Experience translating complex information into simple, practical learning content.
• Comfortable working in a fast-paced, evolving environment with shifting priorities.
• Experience in healthcare, home care, or other regulated environments preferred but not required.

Physical Requirements:

• Ability to travel approximately up to 10% of the time.
• Ability to lift and carry up to 15-20 pounds.
• Ability to sit, stand and walk for prolonged period of time throughout the work day.
• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only: In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

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