Learning and Development Manager

True North Federal Credit Union | Alaska or Washington (Remote Eligible) | Full-Time, Exempt

About the Role

We’re looking for a Learning and Development Manager who is energized by building a coaching culture. This isn’t a “run the onboarding deck” role. You’ll design how our employees learn, deliver learning across in-person, virtual, and self-paced formats, and work alongside employees and managers to make sure it actually sticks. You’ll own our compliance training program, including administration of our third-party training platform, but the heart of this role is development: coaching employees and leaders, building targeted development plans, and helping managers become better coaches themselves. At True North, we believe development happens through practice, feedback, coaching, and real conversations—not just courses completed in an LMS. We’re looking for someone who shares that philosophy and knows how to turn it into meaningful employee growth and stronger performance.

Why True North?

Credit unions are different by design. We’re member-owned, locally managed, and focused on helping the people and communities we serve thrive, not generating profits for outside shareholders. At True North, that means our employees can see the impact of their work. We’re large enough to offer meaningful challenges and opportunities to grow, but small enough that good ideas, strong relationships, and individual contributions matter. Our goal is simple but ambitious: to be Alaska’s most loved credit union.

What You’ll Do

• Design and facilitate training on systems, products, services, policies, and professional skills, choosing the right format, workshop, virtual session, e-learning, job aid, or hands-on coaching for the content and audience.
• Coach employees and people leaders, building targeted development plans and reinforcing learning through real-time feedback and coaching.
• Build and deliver manager development programs focused on coaching, feedback, performance conversations, accountability, and employee growth.
• Partner with department leaders to assess training and development needs and create solutions aligned with business goals.
• Lead new employee onboarding and orientation, helping employees build the knowledge, skills, and connections they need to succeed beyond their first week.
• Administer our compliance training platform, keep required regulatory training including BSA/AML on track, and report completion and results to leadership.
• Measure what’s working, track training and coaching outcomes, and adjust programs based on results and feedback.

What You Bring

• 3–5 years of experience in learning and development, instructional design, employee coaching, or a related field.
• A genuine track record of coaching people to better performance, not just running training sessions.
• Strong facilitation and communication skills; you can hold a room or a 1:1 conversation equally well.
• Experience designing learning for different audiences and delivery formats.
• Comfort with learning management systems or compliance training platforms, along with virtual meeting and training tools.
• The ability to build trusted relationships while also giving candid, constructive feedback.
• Financial services or credit union experience is a plus.
• A coaching certification, such as ICF or equivalent, is a plus, not a requirement.

Location & Travel

Onsite candidates are preferred but this position is eligible for remote candidates based in Alaska or Washington. Because great development sometimes requires being in the room, periodic travel to True North locations in Alaska will be required.

If you’re someone who gets excited about helping people get better at what they do, and helping managers become better at developing their people, we’d like to hear from you.

E-Verify Statement

True North FCU participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, True North FCU is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before True North FCU can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that True North FCU has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.

Declaración de E-Verify

True North FCU participa en E-Verify y proporcionará al gobierno federal la información de su formulario I-9 para confirmar que está autorizado a trabajar en los EE. UU. Si E-Verify no puede confirmar que está autorizado a trabajar, True North FCU debe brindarle instrucciones por escrito y la oportunidad de comunicarse con el Departamento de Seguridad Nacional (DHS) o la Administración del Seguro Social (SSA) para que pueda comenzar a resolver el problema antes de que True North FCU pueda tomar alguna medida en su contra, incluida la rescisión. su empleo. Los empleadores solo pueden usar E-Verify una vez que haya aceptado una oferta de trabajo y completado el Formulario I-9. Para obtener más información sobre E-Verify, o si cree que True North FCU ha violado sus responsabilidades de E-Verify, comuníquese con DHS al 888-897-7781 o dhs.gov/e-verify.