Overview:

Sentara is hiring a Lead IT Analyst. This position is fully remote.

Work Location:

Remote opportunities are available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming.

Job Responsibilities:

The Lead IT Analyst is responsible for the support, optimization, and enhancement of software applications, ensuring efficient system performance and integration with business and clinical operations. This role involves evaluating software releases, analyzing business needs, troubleshooting application issues, and recommending solutions to improve processes and reduce costs.

The Lead IT Analyst plays a key role in workflow assessments, system testing, and project coordination, while also providing on-call application support and collaborating with cross-functional teams to align technology with organizational goals.

Key Responsibilities:

• Support the implementation and adoption of ServiceNow AI solutions.
• Develop, organize, maintain, and validate knowledge content utilized by ServiceNow AI tools.
• Ensure information is accurate, searchable, and optimized for AI-driven experiences.
• Partner with ServiceNow administrators, developers, and business stakeholders to improve knowledge management processes.
• Analyze ServiceNow tickets and support trends to identify content gaps and improvement opportunities.
• Assist with testing and validating AI-generated responses and recommendations.
• Recommend enhancements that improve user experience, content quality, and operational efficiency.
• Mentor and guide teammates while helping drive project deliverables to completion.
• Work independently and collaboratively across IT teams to support enterprise initiatives.

Education:

High School Diploma or GED (Required). Associate's or Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, Business Information Systems, or a related field (Preferred).

Certification/Licensure:

Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification) (Required).

Experience:

Candidates must meet one of the following requirements: 3 years of ServiceNow experience including ticket management, platform utilization, administration support, reporting, workflow support, or related ServiceNow functions is strongly preferred. OR 5 years of general Information Technology experience with demonstrated hands-on experience using ServiceNow in a professional environment may be considered.

Required Qualifications:

• Experience using the ServiceNow platform.
• Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification).
• Strong organizational and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and work effectively in a collaborative environment.
• Ability to lead initiatives and drive work to completion through influence and partnership.

Preferred Qualifications:

• Experience with ServiceNow AI capabilities or AI-enabled service management solutions.
• Healthcare industry experience within a hospital, health system, health plan, or related healthcare organization.
• Knowledge management experience.
• Experience as a citizen developer, reporting analyst, or business systems analyst utilizing ServiceNow.
• Experience supporting enterprise IT service management environments.

Why Join Sentara?

Opportunity to join and grow within the ServiceNow team. Exposure to emerging AI technologies and enterprise-wide implementations. Ability to contribute to strategic initiatives impacting all Sentara employees. Career growth opportunity for internal candidates seeking to expand their technical expertise in ServiceNow and AI solutions.

Compensation:

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $99,320.00 - $159,515.20 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities.

Benefits:

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.