It - specialist ii - product implementation

Job Description

Mandatory areas – Research + Ambulatory - 3 – 5 years related work experience. Must Have skills: - Apex - Epic - Epic Best Practice Advisories - Epic Reporting Workbench - Epic Ambulatory Mandatory, if Applicable Domain Experience (If any) – Healthcare must have. Must have Certifications – Epic Research Certification Epic Ambulatory Prior UST experience – NA If yes, provide dates, details of account/project Location: Onsite Requirement – Remote Number of days onsite – NA If onsite, provide Office Address – US-San Fransico-California.

Summary Information

• Request Type: Standard
• Geography: United States
• Labor Category: Contingent Worker
• Procurement Type: Contingent Labor
• Tax Work Location: USA-Working from Home

Client Job Description

Research certification required, Research + Ambulatory certification preferred. Schedule: Mon-Fri 0800-1700 PST

Remote Job Function Summary

Responsible for the design, building, testing, and implementation of clinical application systems. Applies expertise in clinical processes, workflows, and documentation standards to support user adaptation to software tools and solutions. Collaborates with clinicians, clinical research coordinators, and other members of the research community to customize the APeX system for research needs. Prepares detailed specifications covering clinical processes, information flow, and risk and impact analysis. Provides customer service, troubleshooting, and maintenance support as needed.

Generic Scope

Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.

Custom Scope

The APeX Research team seeks a motivated APeX Research Analyst to join our expanding team. Reporting to the APeX Research team Lead and rolling up to the APeX Billing/HIM and Research Manager, this role focuses on supporting efficient and effective research workflows within the APeX system.

Key Responsibilities

• Optimize research operations within APeX by analyzing and refining documentation, workflows, and system configurations to boost efficiency and usability for clinical research teams.
• Resolve research end-user issues by researching, documenting, and coordinating with technical teams to ensure quick and effective solutions that address root causes.
• Design and maintain key Epic features such as SmartForms, MyChart Recruitment Messages, and e-Consents to ensure they meet the specific workflow requirements of research and clinical teams, fostering seamless integration and functionality.
• Configure and optimize Best Practice Advisories (BPAs), SmartSets, and OrderSets to enhance clinical research workflows, ensuring documentation is precise, efficient, and aligned with research objectives.
• Provide troubleshooting and ongoing support for Research Study Management and Enrollment interfaces, coordinating with technical teams to ensure seamless system integration and minimize disruptions to research workflows.
• Proactively identify potential risks within research-related processes, designing and implementing APeX-based solutions to mitigate issues before they impact workflows or data integrity.
• Develop comprehensive test scenarios and conduct rigorous testing to verify that system functionality meets operational requirements and supports user workflows as intended.

Department Overview

The APeX Research team provides vital support to UCSF Health and the School of Medicine by delivering Epic research services and self-service tools designed for the research community. We prioritize regulatory compliance and the smooth integration of research workflows within Epic, with a strong focus on maximizing system efficiency. Our team is dedicated to empowering the research community, enhancing productivity, and streamlining processes to advance UCSF's commitment to pioneering research.

Our Core Values include:

• Judgment: Makes wise decisions, root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
• Communication: Listens well, concise and articulate in speech and writing, treat people with respect independent of their status or disagreement with you & maintain calm poise in stressful situations.
• Impact: Accomplish amazing amounts of important work, colleagues can rely upon you, focus on results, exhibit bias-to-action, and avoid analysis-paralysis.
• Innovation: Find practical solutions to hard problems, suggest better approaches, new ideas that prove useful, stay nimble by minimizing complexity and finding time to simplify.

Knowledge, Skills and Abilities

Broad and / or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation. Advanced build experience in SmartTexts templates and SmartTools, Doc Flowsheets, Order Transmittal, OrderSets and SmartSets, Workflow Engine Rules, Role/Menu/Activity/Navigator setup, MyChart Questionnaires, Preference Lists, Facility Structure, Oncology Research Studies, Reporting Workbench, Synopsis and Radar Dashboards. Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels. Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline. Proficient in customizing Epic workflows, security templates, user workspaces, and dashboards to accommodate specific research requirements. Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.

Status

Open

Has Assignments

No

Request Information Request

IT - Specialist II - Product Implementation

Qty

1

Candidate Submission Limit Per Supplier

3

Candidate Submission Limit Per Request

0

Desired Start Date

11/2/2026

End Date

1/30/2027

Hrs/Wk

40.00

MSP Owner

Windsor, Flavia Veronica Matheldies

Client Job Description

Research certification required, Research + Ambulatory certification preferred. Schedule: Mon-Fri 0800-1700 PST

General Information Job Description

Understands the unique operational needs of each customer. Manages execution of the product development process, product integration, product configuration, product testing and product release. Meet the quality and timeframe as set by the customer with some guidance from Manager I.

1. Manage projects of the following nature: Product implementation, Product Upgrades, Product updates, Application Maintenance, etc.
2. Responsible for Product Implementation planning and execution of plans.
3. Consult customers to design and recommend solution architecture; recommending configuration approach and design for implementations.
4. Mentor and guide Product Specialists, Product Leads and Product Associates.
5. Manage non-function requirements in the project.
6. Conduct and document pre-implementation process review of customers workflow.
7. The ability to provide in-depth process reviews and implementation of improved processes.
8. Consult with customer to identify and communicate hardware and software requirements prior to implementation.
9. Conduct training sessions with customers pre- and post-implementation.
10. Enable team collaboration working with cross-functional teams.
11. Manage implementation milestones and activities per project schedule.
12. Conduct presentations, reviewing customer workflow to internal work groups in relation to the implementation.
13. Provide feedback to Product Managers utilizing customer feedback.
14. Deliver virtual and onsite training around product setup and best practices.
15. Provide professional implementation and support services to clients resulting in smooth, well-coordinated implementations.

Comments for Suppliers: Skills Skills: Category Name Required Importance Experience No items to display. Additional Skills: Apex, Epic, Epic Best Practice Advisories, Epic Reporting Workbench.

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