It manager (sightline information technology)

We are seeking an IT Manager who will be responsible for the day-to-day provision of a range of IT services for a department or unit, or responsible for a single function for the university, health system, or both. Works with departmental administrative and/or academic leadership or senior IT leadership to develop and implement plans for service delivery in support of organizational operations. Represents departmental leadership in divisional and interdivisional meetings related to IT policies and operations.

Leads projects of varying complexity, which may include those requiring multi-disciplinary coordination and significant vendor collaboration. Has day-to-day responsibility for a variety of technologies and applications with a focused customer base, or a focused set of technologies with a wide and diverse customer base. The manager will supervise frontline IT professionals, act as a resource for staff including providing technical guidance and may have some hands-on responsibilities. Recognized as an expert in the group’s supported technologies.

Specific Duties & Responsibilities

Strategy & Planning

• Provide input and recommendations to and/or formulate plans. Take direction from leadership to implement those plans for the success of the unit.
• Applies an awareness of the organization’s needs, and the larger technology landscape of the institution to implement technology solutions that meet departmental needs.
• Help establish budgetary goals and provide input towards priorities. May develop the IT operations budget.
• Participate in the establishment of technology policies and practices and implement them to ensure security and regulatory compliance.

Relationship Management

• Represent organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution.
• Manage the customer relationship and satisfaction, and adherence to service level agreements.
• Create and promote a culture of excellent customer service.
• Maintain relationships with the customer base to better understand needs and address organizational goals.
• Establish and maintain ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
• Maintain relationships with technology vendors for the department.

Project/Produce Responsibility

• Within functional scope, responsible for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function.
• Manage multiple IT projects that impact the department or IT function, including requirements gathering, planning, delegation of component tasks to team members, and monitoring progress toward completion.
• Actively participates in group’s delivery of services as needed.

Staff Management

• Recruit, develop, retain, organize and manage performance of staff.
• Assign tasks, monitor progress, and provide guidance.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's Degree.
• Five years of progressively responsible IT-related experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Demonstrated experience leading enterprise reporting or business intelligence delivery and directing the day-to-day work of analysts, developers, engineers, or comparable technical staff.
• Working knowledge of SQL, data models, data quality, security/access concepts, SDLC controls, testing, and reporting quality practices.
• Hands-on Workday reporting experience, including custom reports, calculated fields, dashboards/worklets, security sharing, tenant migration, and testing; and advanced Power BI experience, including solution design, modeling, DAX/Power Query, publishing, usability, and performance review.
• Experience with Workday Prism Analytics, Workday Worksheets, Microsoft Fabric, Azure data services, or enterprise lake house patterns is strongly preferred.