Piedmont Healthcare Inc.·4 days ago

Is service ctr technician - part-time

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Location

remote, Atlanta, GA, United States

Commitment

Part Time

Level

Junior (<2 years)

Required skills

Incident managementPhone supportTechnical supportClinical application supportNetwork monitoringComputer operationsSystem monitoringTroubleshootingCustomer service

Job Description

Overview

At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities

Provides tier 1 phone support assisting with clinical and technical questions and issues for PHC work force members. Responsible for all aspects of incident management including first level phone support including logging, analyzing, resolving, and follow up on application functional issues. Perform timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment. Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.

Qualifications

Education

H.S. Diploma or General Education Degree (GED) Required
Associate’s Degree from a recognized college or university in an IT related field Preferred

Work Experience

1 year of experience in IS customer service or clinical application support/usage Required

Licenses and Certifications

None Required
HDI-SCA - Help Desk Support Center Analyst Certification HDI Service Center Agent certification Preferred

Ready to join the team?

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Is service ctr technician - part-time

Required skills

Job Description

Overview

Responsibilities

Qualifications

Education

Work Experience

Licenses and Certifications

Ready to join the team?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours
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Frequently Asked
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Stop wasting hours
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Frequently Asked
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