Internet developer & project analyst (information technology specialist iii), grade 26

About the Position

Please note: The salary range above represents the earning potential for this position. The anticipated hiring range for this position will be $89,721 to $142,382, based on the candidate’s qualifications and experience.

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County is home to many major U.S. government offices, scientific research and learning centers, and business campuses. The Department of Health and Human Services is responsible for delivering the County’s public health and human services to meet the needs of our community’s most vulnerable children, adults, and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department. As a department, we believe the county's health and wellness can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services to residents facing a variety of obstacles to achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

MCDHHS-IT is currently recruiting for a highly capable Internet Developer & Project Analyst to join our Integrated Health and Human Services IT team. This hybrid role blends project management and website development, owning key functions including CMS administration, ServiceNow intake/resolution, content publishing workflows, accessibility remediation, security, and overall site reliability. The ideal candidate brings strong technical and artistic leadership, a commitment to high-quality user experience, and a firm understanding of HIPAA and web accessibility standards while supporting a wide range of essential Health and Human Services programs.

What You'll Be Doing

• Project Management & Requirements Gathering: Serve as the primary technical point of contact for small to mid-sized, task-oriented IT projects within the HHS organization. Collaborate with stakeholders like senior leaders, clinicians, and administrative staff to elicit, analyze, and document site requirements. Perform end-to-end project management duties, ensuring projects are delivered on time, within scope, and aligned with organizational goals.
• CMS Administration: Collaborate with the Technology and Enterprise Business Solutions (TEBS) department to configure, maintain, and secure the CMS; Manage multisite templates, roles, and workflows.
• ServiceNow Intake and Triage Issues Associated with HHS’ web presence: Configure ticket categories, SLAs, and routing; Triage and assign tickets; Maintain ticket audit trails.
• Publishing Governance: Enforce publishing workflow that requires PIO approval for all public content and applications; Maintain publishing checklist.
• Accessibility and Content Remediation: Perform accessibility audits; Remediate or coordinate remediation for pages and documents, videos; Verify accessibility before publishing.
• Stakeholder Collaboration: Work with program leads, HHS Web master, PIO, legal, privacy, and communications to ensure accurate, compliant messaging.
• Training and Documentation, Reporting and Metrics: Train content editors on CMS, accessibility, and ServiceNow intake; Maintain governance documentation and content calendar. Track SLAs, uptime, remediation progress, and PIO review cycles; produce monthly reports for leadership.
• Performs other job-related duties as assigned.

Minimum Qualifications

• Experience: Three (3) years of professional experience in the information technology field in such areas as bridging website development and project analysis.
• Education: Bachelor’s degree in computer science or a related field from an accredited college or university. Equivalency: An equivalent combination of education and experience may be substituted.
• Physical Ability: Ability to lift boxes containing computer support items and equipment such as printers, computers, modems, and monitors weighing up to 50 pounds.
• Medical exam protocol: This position requires completion of a pre-employment medical history form to assess your ability to safely perform the essential duties of the role.

Preferred Criteria, Interview Preferences

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas:

• Do you have at least 3 years managing public sector or multi-program websites, or 5 years equivalent in the private sector with public-facing services?
• Core Technical Stack: Briefly describe your recent hands-on experience with Drupal CMS, specifically building/managing organizational web content representing multiple programs, and or experience with multisite CMS architecture.
• Responsive Web Templates/UI/UX: Associated with Local Government (such as Montgomery County) Internet presence.
• Ticketing Systems: Capable of using a ticketing system such as ServiceNow for intake, triage, and resolution, and reports.
• Compliance & Accessibility: Have you developed/published web documents/content that required strict adherence to data privacy laws like HIPAA (protecting health records) or web accessibility standards like WCAG 2.1 AA?
• Hybrid Project Management: Can you provide a quick example of a time you managed a project or collaborated closely with project management from the initial requirements-gathering phase with non-technical stakeholders through to final deployment/publishing?

Interview selection will be based on the following interview preference criteria:

• Technical Skills: Hands-on Web UI/UX using Drupal or a similar Content Management System. Hands-on experience organizing, developing, and migrating Web content/documents between two different Content Management Systems (e.g., to Drupal CMS). Demonstrated experience in developing and consuming secure APIs. Strong understanding of web accessibility guidelines (WCAG / Section 508) and techniques for implementing them in modern websites. Knowledge of health data security protocols and practical experience building HIPAA-compliant applications.
• Professional Competencies: Proven ability to manage mid-sized tasks/projects independently, applying agile or hybrid project management methodologies. Strong analytical and problem-solving skills with the ability to translate non-technical requirements into technical specifications. Excellent written and verbal communication skills, specifically in writing clear documentation and SOPs. Strong teamwork and collaboration skills, with a proactive approach to supporting peers in an integrated agency environment, experience working with senior leaders, program leads, and nontechnical staff.

Preferred Qualifications & AI Capabilities

• Experience with Health IT Systems: Direct experience developing for or integrating with Electronic Health Record (EHR) systems (e.g., Epic, Cerner, eClinicalWorks) and automated Case Management platforms.
• AI & Automation Capabilities: Experience leveraging AI developer tools (e.g., GitHub Copilot, VS AI Assist) to accelerate code generation, and familiarity with integrating AI/ML APIs (such as Azure OpenAI or local LLM deployments) for features like automated text summarization of case notes, predictive data entry, or smart search within HHS applications.

Preferred Knowledge, Skills, and Abilities (KSAs)

• Human Services Domain: Basic understanding of workflow logic in public assistance, child welfare, or behavioral health case management.
• Prompt Engineering & AI Orchestration: Ability to safely design prompts and manage data privacy constraints when integrating generative AI features into internal applications.

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position. Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws. MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference. All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview. This will establish an Eligible List that may be used to fill both current and future vacancies. If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume. Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.