Insurance technician 3 (it 3 non-perm)

Description

This recruitment will remain open until October 23, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on September 30, 2026. It is in the applicant’s best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Insurance Technician 3 (IT3 Non-Perm) position. This role is within the Consumer Protection Division and is based out of our Tumwater Office. We are an employer of choice! Here’s why:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

About the Position

Are you a detail-oriented professional who enjoys solving problems, researching complex questions, and helping people navigate regulatory requirements? Do you take pride in making thoughtful decisions, communicating clearly, and providing excellent customer service? If so, the Insurance Technician 3 role may be a great opportunity to put your skills to work protecting consumers and supporting the fair and efficient regulation of Washington’s insurance industry.

As an Insurance Technician 3 in the Producer Licensing Unit, you will play an important role in the Office of the Insurance Commissioner’s mission to protect consumers, the public interest, and our state’s economy. You will review and evaluate insurance license applications, research licensing issues, determine whether applicants meet regulatory requirements, and ensure licensing actions are accurate, timely, and consistent with state laws and regulations. This position offers a dynamic mix of analysis, research, decision-making, and customer service.

You will work with applicants, licensees, insurers, industry representatives, consumers, and other regulatory agencies, providing authoritative guidance on licensing requirements and helping customers understand complex processes. You will also troubleshoot electronic licensing transactions, investigate failed or denied transactions, identify appropriate solutions, and document your work in agency systems.

We’re looking for someone who brings sound judgment, strong attention to detail, excellent communication skills, and a commitment to customer service. The ideal candidate is curious, organized, adaptable, and comfortable researching information, interpreting regulations, explaining complex requirements clearly, and making fair, well-informed decisions. If you enjoy meaningful work, solving problems, and helping ensure that insurance professionals meet the requirements designed to protect the public, this could be an excellent opportunity to make a difference.

This recruitment may be used to establish a qualified pool of candidates for Insurance Technician 3 vacancies in the next sixty days. This is a Washington General Service position.

Salary

The monthly salary range for this position is $3,827.00 - $4,980.00. This is a non-permanent position with an anticipated end date of 3/31/2027 (6-month duration from start date).

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits: https://www.insurance.wa.gov

Duties

The duties of the position include but are not limited to:

• Review and evaluate insurance license applications for individuals and business entities to determine completeness and compliance with applicable laws, regulations, and licensing requirements.
• Research complex licensing issues and use sound judgment to determine appropriate actions, including issuing, declining, reinstating, or referring applications for additional review.
• Provide authoritative guidance and technical assistance to applicants, licensees, insurers, consumers, and other stakeholders regarding licensing requirements, processes, examinations, continuing education, and licensure status.
• Analyze and resolve electronic licensing transactions submitted through the National Insurance Producer Registry (NIPR), researching failed or denied transactions and implementing appropriate corrective actions.
• Communicate clearly and professionally through telephone, email, written correspondence, and occasional in-person interactions, adapting information to a variety of audiences.
• Maintain accurate and confidential licensing records and document decisions, actions, and resolutions in agency systems.
• Identify opportunities to improve customer service and licensing processes by analyzing customer feedback and contributing to process updates, training materials, and program projects.
• Apply laws, regulations, policies, and procedures fairly and consistently while demonstrating professionalism, integrity, accountability, and a strong commitment to consumer protection.

Contact Us: For inquiries about this position and its full duties, please contact us at Recruitment@oic.wa.gov and add the requisition number 2026-07958 and the job name to the subject line of your email.

Qualifications

Required Qualifications:

• One of the following:
• Two (2) years as an Insurance Tech 1, including one (1) year of clerical and customer service experience.
• OR - One (1) year as an Insurance Tech 2, including one (1) year of clerical and customer service experience.
• OR - Four (4) years of clerical, office support, and/or customer service experience in a position providing guidance to inquiries regarding professional processes, procedures, regulations or similar.

Clerical and customer services experience includes duties such as answering multi-line phone calls, greeting customers, taking orders, or responding to questions, providing resolution to issues, filing, keeping electronic records, data entry, processing mail, managing supply inventories, monitoring emails, managing schedules or calendars in an office setting.

AND Basic skill level in Word, Excel, and Outlook.

Preferred/Desired Qualifications:

• Intermediate or above skill level in Excel, Word, and Outlook.
• Associate degree or higher.
• Insurance related certification(s) and/or designation(s).
• Experience reviewing, analyzing, and evaluating professional licensing applications for compliance with the applicable statutes, regulations, policies, processes, and procedures.
• Experience researching, analyzing, and responding clearly and effectively to written or oral inquiries regarding professional licensing, processes, or statutory/regulatory compliance.
• Fluent verbal communication skills in Spanish, Korean, Russian, Vietnamese, Mandarin, or Cantonese, with the ability to score “Advanced Mid skill level” on the oral proficiency assessment by the American Council for the Testing of Foreign Languages.

Academic Degree Equivalency Chart

Degree Years of Relevant Experience Equivalency

• Associate’s Degree 2 years of experience
• Bachelor’s Degree 4 years of experience
• Master’s Degree 5 years of experience

A degree in public administration, social work, public health, business administration, or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report.

Ready to join us? Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here! Welcome to the OIC Submit your application today and take the first step towards a rewarding career at the OIC!

Cover Letter: Required

Resume: Required

Supplemental Information

This position is represented by the Washington Federation of State Employees (WFSE). Wage/salary depends on qualifications or state rules of compensation (if currently a state employee). State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with IT3_2026-07958 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.

The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com. If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at 1-855-524-5627.