Information technology and business applications manager

Position Description

Seattle City Employees’ Retirement System (SCERS) provides retirement income to thousands of former City of Seattle employees and their beneficiaries. There are approximately 7,620 retired employee members (or their beneficiaries) and 3,670 deferred members who participate in the plan. SCERS stewards over $5.3 billion in assets. SCERS’s Information Technology (IT) team is responsible for the planning, implementation, maintenance, and end-user support of departmental business applications. SCERS’s primary enterprise application is a complex Pension Administration System (PAS) which supports our members from enrollment to distribution of benefits. The system is built on Majesco’s V3 platform and interfaces with the City of Seattle’s Workday HR system and SCERS’s financial institution. SCERS is currently undergoing a major upgrade and migration to Majesco’s V3locity SaaS solution.

SCERS is seeking an experienced Information Technology and Business Applications Manager to manage and direct SCERS’s IT staff and operations. As a member of SCERS’s Leadership Team, the IT and Business Applications Manager advises senior management on the application of technology to best support SCERS’s strategic plan and organizational objectives. This position establishes IT goals and objectives, develops strategic and annual IT work plans, recommends and directs the selection, implementation, maintenance and operations of department business applications. The position is responsible for budget administration and reporting, program/project management, vendor management, IT policies and processes, IT audit and compliance. The position supervises four full-time staff members and reports to the Deputy Executive Director.

Job Responsibilities

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What You’ll Get To Do:

• Collaborate with senior leadership and business stakeholders to understand SCERS’s business needs, goals, and objectives and establish IT goals and objectives that contribute to the organization’s success.
• Develop and implement SCERS’s IT strategic plan and annual IT workplans.
• Advise senior management on technology risks and new initiatives, perform technical, risk and cost analysis and recommend a course of action.
• Lead, motivate, and manage a team of IT professionals, promote a culture of trust, continuous improvement and exceptional customer service, assign responsibilities, establish priorities, identify professional development needs and evaluate performance.
• Plan, initiate and manage the execution of multiple IT initiatives and projects including release planning, development, configuration, testing, deployment, maintenance, and end user support for the Pension Administration System.
• Develop and manage solicitations and contracts for consultant and vendor services including scope development, vendor selection, contract negotiations and contract execution and performance.
• Be a subject matter expert in the principles, methods, and techniques used in designing, developing, testing, and implementing information technology applications.
• Participate in IT budget planning and monitor and manage the IT budget and resources.
• Establish and maintain IT policies, processes and best practices for the organization.
• Oversee the department’s annual external IT audit and ensure compliance with department and City policies and processes and adherence to standards for security, privacy, confidentiality, reliability and integrity.

What We Expect You’ve Already Done:

• Demonstrated ability to lead teams and develop staff in a hybrid work environment.
• Worked with senior management to transform complex or ambiguous business objectives into potential solutions and provide options analysis and recommendations.
• Assess, plan and implement new technology initiatives including establishing new policies and procedures for successful department adoption.
• Performed a leadership role in the planning, implementation, deployment, maintenance or operations of an enterprise business application.
• Proven success managing an IT operational organization to budget.
• Contract and vendor management experience which included developing effective Statements of Work (SOW), vendor selection, and projects delivered on time, on budget that met business objectives.
• Demonstrated ability to handle multiple project assignments, support multiple application suites, and flexibility with re-prioritization.
• Served in a project or technical leadership capacity to plan and implement all phases of the project and software development life cycles and managed subsequent production releases.
• Understanding of IT security, audit and compliance activities.

Have seven (7) years of progressively responsible experience in information technology systems’ development, operations, administration, or project management. Have three (3) years at the Lead, supervisory or manager level.

Qualifications Minimum Qualifications:

Any combination of training and experience that would provide the required knowledge, skills and abilities necessary for successful performance is qualifying. A typical way to obtain the required qualifications would be: Equivalent of a bachelor’s degree from an accredited four-year college or university with major coursework in information technology, engineering, computer science, or a related field, and seven (7) years of progressively responsible experience in information technology systems’ development, operations, administration, analysis, or project management, including three (3) years at the Lead, supervisory or manager level.

Though not required, candidates will have some of the following experience, skills, and abilities:

Preferred Qualifications

• Experience with the Majesco V3 or V3locity platform, or other pension administration, Human Resource/Benefits or financial application.
• Experience with release planning and change management for a line of business enterprise application.
• Experience with vendor management.

Additional Information Pay

This full-time position is classified as an ITP-A/Exempt and is not covered under the Civil Service System and is FLSA-exempt (not eligible for overtime pay). The full salary range for this position is $129,999 to $195,040/year ($162,519 mid-point).

Work Schedule/Environment

Hybrid schedule with remote work flexibility (the current minimum is 2 days/week in-office). Individual schedules will be agreed upon by the employee and the supervisor. Work is performed in an office environment and collaborative/inclusive team environment.

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, vision to read printed materials and a computer screen; and hearing and speech to communicate in person and through use of communication devices. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard and to operate standard office equipment. This position may occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Application Process

To be considered for this exceptional career opportunity, please complete the City’s online application and submit your resume, cover letter, and a list of three work-related references by the closing date. Candidates deemed to have the most relevant backgrounds will be invited to participate in a preliminary screening interview. Those individuals determined to be best suited will be invited to participate further in a formal assessment process. An appointment is anticipated upon the completion of comprehensive reference and background checks. Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state “see my resume” or “see my personnel file” are considered incomplete and will not be accepted.

Background Check

Applicants must successfully pass a background check, which will be conducted in accordance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information of good conduct and rehabilitation.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits