ABOUT NEW SOLUTIONS

Selected as the #1 "Best Nonprofit to Work for" in 2025 by The NonProfit Times, NEW Solutions helps federal government agencies to accomplish their mission by providing skilled and experienced workers in professional, administrative, technical and scientific positions.

JOB SUMMARY

Serves as the primary connection between Human Resources, Field Operations, and Enrollees (experienced worker program participants) to ensure employment-related needs are addressed consistently, promptly, and appropriately. Provides Enrollees with direct HR support, coordinates personnel actions with Field Operations, and guides the resolution of workplace concerns while maintaining clear documentation and compliance with applicable requirements. Strengthens communication and accountability across the Enrollee lifecycle without replacing the day-to-day operational responsibilities of field staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as the primary HR contact for Enrollees regarding workplace concerns, HR policies, employment-related questions, and requests for support.
• Partners with Field Operations to coordinate and process Enrollee personnel actions, including onboarding, status changes, transfers, leave, performance matters, corrective actions, and separations.
• Clarifies the respective responsibilities of Human Resources and Field Operations and ensures Enrollee matters are directed to the appropriate resource.
• Advises Field Operations staff on the consistent interpretation and application of HR policies, procedures, documentation requirements, and escalation protocols.
• Evaluates Enrollee concerns, determines appropriate next steps, and coordinates with HR leadership, Benefits, Legal, or program management when additional expertise or review is required.
• Conducts or supports workplace reviews and investigations involving Enrollees and ensures concerns are addressed objectively, respectfully, and in a timely manner.
• Maintains accurate case records, personnel-action documentation, communications, and follow-up activities in applicable systems.
• Monitors Enrollee cases, recurring concerns, service trends, and process gaps and recommends improvements that strengthen communication, consistency, and the Enrollee experience.
• Develops resources and provides guidance to Enrollees and Field Operations staff regarding HR processes, available support, workplace expectations, and methods for raising concerns.
• Ensures Enrollee-related actions comply with applicable federal, state, and local employment requirements, contractual obligations, and organizational policies.

QUALIFICATIONS AND SKILLS

EDUCATION AND EXPERIENCE

Bachelor's Degree ; 2 - 4 Years Education and experience requirements may be substituted on a year-for-year basis by relevant, demonstrated, progressive, and directly-related education/work experience.

COMPENSATION AND BENEFITS

We offer a competitive compensation package designed to support your well-being and professional growth. Our benefits include:

• Competitive Salary: Aligned with industry standards and based on experience and qualifications
• Health Benefits: Medical, dental, and vision insurance plans with employer contributions.
• Retirement Planning: 401(k) plan with the company matching to help you build financial security.
• Paid Time Off: Inclusive of vacation days, sick leave, holidays, and personal days
• Continuous Learning: Opportunities for professional growth via an extensive Learning Management System
• Wellness Support: Employee assistance programs and resources to promote work-life balance

We are committed to providing benefits that support your overall health, financial stability, and career development.

PHYSICAL REQUIREMENTS

Physical requirements include the dexterity to reach, stand, climb, move, finger keyboards, lift light loads, and the ability to also function in a stationary position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

NEW Solutions is an Equal Opportunity Employer and committed to a work environment free from discrimination and harassment in any form. It is NEW Solutions' policy to comply with all applicable laws that provide equal opportunity in employment for all persons and to prohibit unlawful discrimination in employment.