Overview

Location(s): United States

Practice/Department: Business Operations

Work Environment: Remote

Compensation: $38-$47 hourly*

Dudek’s journey began in 1980 with a vision to serve Southern California’s water and wastewater agencies. Today, we are a 100% employee-owned firm supporting clients nationwide and delivering projects that improve and protect the built and natural environments of communities throughout the United States. Our work has been recognized by leading industry organizations, and we’ve been honored with multiple national Top Workplace Awards.

Our employee-owners are unified by a singular commitment to supporting projects that address key societal issues, such as the transition to renewable energy, infrastructure hardening and repair, environmental protection, and community resilience. Learn more about our award-winning culture, the benefits and perks of being a Dudekian, and the projects you will have the opportunity to shape.

Position Overview

Who You Are

As an employee-owner, you embrace accountability, working safely, and collaboration while thinking resourcefully and independently. Like all Dudekians, you are curious and solution-oriented, with the ability to adapt quickly to changes and approach challenges with a spirit of innovation.

How You’ll Make an Impact

The Business Operations Analyst is a hands-on contributor on Dudek's Business Operations group, supporting Dayforce HCM administration, iCIMS, HR data management, and people-systems support through the Business Operations service model. We're looking for someone with strong, broad knowledge of HRIS and HCM systems who can contribute from day one, work independently on complex tasks, and bring practical ideas for improving our systems and processes as our technology changes. This is a full-time position that may be performed remotely.

Duties and Responsibilities

System Administration and Support

• Administer and support Dayforce modules day to day, including Core HR, Benefits, Payroll, Onboarding, Self-Service, Learning, Security, Org Setup, and Reporting.
• Resolve HRIS and ATS related support tickets in Freshservice from employees, managers, Payroll team, and HR team members, escalating complex issues to the HRIS Manager as needed.
• Troubleshoot system issues, unexpected results, process gaps, and recommend fixes.
• Run mass data imports and audits, identify data discrepancies, and resolve them with the team.
• Support iCIMS (Applicant Tracking System) operations and its connections to Dayforce.

Configuration, Projects, and Upgrades

• Assist with configuring, testing, and rolling out new modules and enhancements.
• Execute org structure updates in the system, including job titles, EEO-1 classifications, and pay grades under the direction of the HRIS Manager.
• Coordinate the annual merit increase and bonus data upload with the HRIS Manager, HR, and Payroll.
• Contribute to the move to an electronic personnel file system.
• Assist with configuring and testing the benefit plan changes and Open Enrollment annually.
• Participate in reviewing and testing Dayforce and iCIMS upgrades and patches, and document impacts.

Reporting and Compliance

• Ability to build and maintain custom reports and dashboards for HR and leaders, including scheduled reports and OData functionality.
• Prepare and validate compliance and workforce reports, including EEO-1, VETS-4212, AAP data, benefits census and carrier enrollment reports, and ad hoc requests.
• Verify data accuracy and completeness before reports are shared.

Integrations and Collaboration

• Maintain and troubleshoot the iCIMS to Dayforce to Deltek Vantagepoint integration with the HRIS Manager, Accounting, and IT.
• Coordinate system changes, upgrades, and fixes with IT, Accounting, Payroll, and Benefits.
• Troubleshoot ATS (iCIMS) issues with the vendor.
• Partner with the HRIS Manager and vendor agents to resolve issues and test enhancements.
• Contribute to the design and adoption.

Future HR Technology Planning

• Assess current systems, processes, and needs, and share ideas as Dudek plans future HR technology decisions.
• Keep HR data clean, documented, and well organized to support future system changes.

Documentation and Training

• Write and maintain user procedures, job aids, and system documentation, including Freshservice knowledge articles.
• Train system users on new processes and functionality.

Minimum Qualifications

• Experience: years of hands-on HRIS experience, including configuring and supporting an enterprise HRIS or HCM platform.
• Direct experience with Dayforce HCM.
• Strong understanding of how HRIS or HCM systems work across HR, payroll, benefits, and talent processes, beyond any single platform.
• Direct experience with ATS such as iCIMS.
• Experience building and maintaining system reports.
• Experience with mass data imports, data audits, and resolving data issues.
• Working knowledge of compliance reporting, such as EEO-1 and VETS-4212.
• Advanced Microsoft Excel skills, including data analysis, lookups, and pivot tables.

Education

Bachelor's degree in Human Resources, Information Systems, Business, or related field.

Demonstrated ability to work independently and partner effectively across departments, both remotely and in office, while maintaining productivity and responsiveness.

Preferred Qualifications

• Experience with more than one HRIS or HCM platform, such as Workday, UKG, ADP, or Oracle.
• Experience supporting an HRIS or HCM selection, implementation, or data migration.
• Experience with Dayforce Open Enrollment setup and benefits configuration.
• Experience with iCIMS.
• Familiarity with HRIS-to-ERP integrations (Deltek Vantagepoint experience a plus).
• Experience with ITSM or ticketing tools such as Freshservice.
• Experience with OData or other reporting/BI tools.

Certification(s)

Dayforce, SHRM-CP, SHRM-SCP, or other HRIS or HR-related certifications.

Compensation

$38.00-$47.00 hourly*

*Final agreed-upon compensation will be based on a variety of factors including, but not limited to, an individual’s related experience, education, certifications, skills, and work location. Successful candidates must pass a pre-employment drug test and background check prior to beginning employment.

Working Conditions

This job operates in a remote or office-based environment and this role routinely uses standard office equipment such as computers, phones, printers, etc.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. This job requires the following: Working on a computer, sitting, or standing for long periods of time in an office or remote office setting. Attending meetings, both in person and virtually, and speaking on the phone with peers, clients, etc. Specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Connect with us!

• 💼LinkedIn
• 📸Instagram
• ▶️YouTube
• 🤝Dudek Talent Community

Dudek is committed to creating a workplace where all employees, regardless of their background, feel valued, respected, and have equal opportunities to succeed. We believe that a diverse and inclusive workforce is essential to our business success, and we are dedicated to fostering a culture where everyone can thrive. We are committed to fair and equitable processes, based on merit, free from any discrimination.

Dudek is genuinely committed to equal employment opportunities within our company and on our project teams. Dudek is also committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Dudek’s operations and prohibits unlawful discrimination by any employee of Dudek, including supervisors and coworkers. Equal employment opportunities will be extended to all persons (including those with disability and veteran status) in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, compensation, benefits, discipline, layoff, recall, and termination. Any employee who violates this policy and Dudek’s commitment to equal employment opportunities will be subject to disciplinary action.

Dudek is a U.S.-based employer. All positions are based in the United States and require U.S. work authorization.