Help desk technician - customer-facing it support

Phi International, Inc. is looking for a dedicated Help Desk Technician specializing in customer-facing IT support to join our team. In this role, you will provide technical assistance and support to end-users, troubleshoot and resolve IT issues, and deliver exceptional customer service. The ideal candidate is a problem-solver with strong communication skills and the ability to manage multiple support requests efficiently. This position plays a key role in maintaining smooth IT operations and enhancing user satisfaction across the company.

Responsibilities

• Respond promptly to IT support requests from end-users via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Document support activities and maintain records in the ticketing system.
• Escalate complex technical problems to senior IT staff when necessary.
• Provide guidance and training to end-users on common IT issues and best practices.
• Assist with IT asset management and inventory tracking.

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. 1-3 years of experience in help desk or customer-facing IT support roles. Strong knowledge of Windows and macOS operating systems. Experience with common office software, hardware troubleshooting, and network basic knowledge. Excellent verbal and written communication skills. Ability to multitask and prioritize support requests effectively. Familiarity with ticketing systems and remote assistance tools.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Wellness Resources