Healthcare field engineer

PACS Group, Inc. is a holding company investing in post-acute healthcare facilities, professionals, and ancillary services. Founded in 2013, PACS Group is one of the largest post-acute platforms in the United States. Its independent subsidiaries operate 325 post-acute care facilities with 47,000 employees across 17 states serving over 31,000 patients daily. PACS business support division, PACS Services, provides technology and administrative support services — accounting, finance, human resources, compliance, payroll, AR/AP, legal, risk management, information technology, corporate communication, and other business advice and support — to their healthcare facilities, reducing administrative burdens so their leadership and care teams can focus on the care, well-being, and quality of life of their patients and residents. PACS is one of Utah's Best Companies to work for. It has also been recognized as one of Utah's Fastest Growing Companies for multiple years.

Job Summary/General Purpose

The IT Support Engineer is responsible for supporting, maintaining, and enhancing technology infrastructure and healthcare information systems across skilled nursing and senior living facilities. This role partners closely with facility and clinical teams to ensure reliable technology operations, secure access to healthcare information, and effective end-user support. The position plays a critical role in maintaining regulatory compliance, optimizing system performance, and delivering technology solutions that improve operational efficiency and patient care outcomes.

Key Responsibilities/Essential Duties

• Support and improve enterprise technology infrastructure, healthcare information systems, and end-user computing environments across multiple skilled nursing and senior living facilities.
• Implement, maintain, and optimize electronic health record (EHR) systems and other clinical applications while ensuring seamless integration within the enterprise environment.
• Collaborate with clinical, operational, and business stakeholders to understand workflow requirements and deliver technology solutions that enhance user experience and productivity.
• Maintain secure, compliant technology environments by implementing security controls, conducting risk assessments, and supporting adherence to healthcare regulatory requirements, including HIPAA and SOC standards.
• Troubleshoot and resolve complex hardware, software, networking, telecommunications, and cloud-related issues while providing exceptional technical support to end users.
• Travel to facilities to perform onsite support, infrastructure assessments, modernization initiatives, and technology deployments.

Qualifications

Required Experience

Minimum of five (5) years of field-based IT support or infrastructure experience.

Hands-on experience with: Cloud platforms, including Microsoft Azure and/or AWS. Active Directory and file share administration. Desktop and end-user support. Windows client operating systems, including Windows 11, Microsoft Office, and SharePoint deployment and troubleshooting. Apple iOS and macOS deployment and troubleshooting. ChromeOS deployment and troubleshooting. PSA and/or RMM tools. Printer hardware and software support. Telecommunications technologies, including POTS, VoIP, fax, eFax, and ATA devices. Network configuration, administration, and troubleshooting.

Essential Physical Requirements

• Ability to sit, stand, walk, speak, drive, and operate a computer for extended periods.
• Ability to lift and carry up to 25 pounds.
• Ability to bend, stoop, climb stairs, and work in confined spaces when installing or troubleshooting technology equipment.
• Ability to install, connect, and test networking equipment and cabling.
• Ability to travel by vehicle and airplane as needed.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Travel Requirements

Up to 80% travel to facilities within the assigned state. Occasional travel to facilities in other states. Participation in regular on-call support rotations is required.

Preferred Experience

Healthcare IT experience. Experience supporting technology environments within skilled nursing, post-acute care, senior living, or healthcare organizations.

Required or Preferred Knowledge, Skills, and Abilities

• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.
• Demonstrated analytical and problem-solving skills with the ability to independently resolve moderately complex technical issues.
• Understanding of healthcare technology security, compliance, and data protection requirements.
• Ability to manage multiple priorities and work effectively in diverse facility environments.

Preferred Certifications

• Microsoft Certified Professional (MCP) and/or Microsoft Certified Solutions Associate (MCSA).
• CompTIA A+.
• CompTIA Network+.
• CompTIA Security+.
• CompTIA Cloud+.
• Microsoft Cloud and Azure certifications.
• ITIL 4 Foundation certification.
• Other relevant industry certifications.

Work Location

Tampa/St. Petersburg, Florida area preferred.

Pay

The base salary for this position is $80,000 - $90,000 annually based on experience and location.

Join PACS: Elevate Healthcare with Us! PACS is elevating healthcare by revolutionizing our approach to leadership and quality care. Guided by our core values of love, excellence, trust, accountability, mutual respect, and commitment, we strive to foster a culture of compassionate care within our teams and the communities we serve. As we grow rapidly, exciting opportunities await you to engage in impactful projects and contribute valuable insights to stakeholders nationwide. If you're ready to make a difference and embrace our mission of creating real change, we invite you to join us at PACS. Together, let’s shape the future of healthcare!

Join Our Team and Thrive! At PACS, we believe our employees are our greatest asset. That’s why we offer an exceptional benefits package designed to enhance your well-being and support your lifestyle. Our Comprehensive Benefits Include Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy. PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge. Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively. Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings. Support When You Need It: Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges. Join us at PACS and take advantage of a workplace that truly values you!

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs.