Healthcare client partner

We give strategy the human edge. FranklinCovey ( NYSE: FC ) is the world’s most trusted leadership and organizational performance partner that gives strategy the human edge. We help organizations achieve the breakthrough results that matter most. Using proven, principle-centered frameworks and practices, we build high-trust leaders, teams and cultures and help clients translate strategy into consistent execution. For more than 40 years, we have tested this approach with thousands of clients from Fortune 100 companies to educational and government institutions, providing professional services across 160 countries. To learn more, visit franklincovey.com.

Job Summary

The Healthcare Client Partner is responsible for cultivating, expanding, and deepening relationships with existing healthcare accounts. This role focuses on driving revenue growth through renewals, upselling, and cross-selling, while ensuring long-term client satisfaction and measurable impact. The Healthcare Client Partner will be pivotal in retaining and growing a book of business by developing strategic partnerships with key stakeholders within health systems, acute care organizations, and large healthcare enterprises.

Essential Job Functions

• Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within assigned Healthcare Market accounts to foster trust and loyalty.
• Business Growth: Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives.
• Strategic Planning: Collaborate with clients to understand their business objectives and challenges and develop tailored strategies that align our solutions with their needs.
• Account Monitoring: Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention.
• Cross-Functional Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure alignment on client needs and deliverables.
• Reporting and Analysis: Prepare and present detailed reports on account performance, pipeline growth, and industry trends to both internal stakeholders and clients.
• Problem Resolution: Address client concerns promptly and effectively, ensuring timely solutions and a high level of client satisfaction.

Basic Qualifications

• Bachelor’s or advanced degree in Business Administration, Marketing, or a related field
• 3+ years of experience in account management, sales, or business development
• 3+ years of experience managing and growing Enterprise healthcare accounts

Preferred Skills & Experience

• Experience selling into or operating within acute care or health system environments (e.g., IDNs, regional health systems, academic medical centers, or large multi-site hospital groups)
• Proven track record of retaining and expanding complex healthcare accounts; direct experience building relationships with operational and executive stakeholders within health systems or acute care settings
• Strong understanding of Healthcare Market client needs and market trends within the industry
• Excellent communication, negotiation, and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in CRM software and Microsoft Office Suite
• Strong analytical and problem-solving skills, with a results-oriented mindset

Benefits

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit franklincoveybenefits.com for details.

*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

**Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

For an overview of our Interview Process, please visit franklincovey.com. FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit franklincovey.com for our full Equal Employment Opportunity policies and Nondiscrimination Provision. Direct Reasonable Accommodation requests to accommodations@franklincovey.com. For our Privacy Policy, please visit franklincovey.com.