Job Description

POSITION INFORMATION

Department: Services

Reports To: Jeff Smith

Work Location: Lakewood, CO

Hours of Work: 80

Position Type: Full-Time

Rate Type: Salary

Grade: xx

SUMMARY

We are an innovative data, software, and services company with our home office in Chorley, UK, serving energy companies ranging from new market entrants to large, established organizations. We deliver sophisticated software solutions and managed services within a Private Cloud infrastructure, supporting both traditional and modern real-time, smart energy clients.

This role is fully remote and based in Michigan, USA. While our headquarters are located in Chorley, we support a distributed workforce and have fully remote team members based in Michigan and other locations. You will collaborate closely with colleagues in the UK and internationally using modern collaboration tools and remote-first working practices.

While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.

POSITION RESPONSIBILITIES

The main duties (but not limited to) are the following:

DATA PRODUCTS TEAM PARTICIPATION

• Serve as a member of the Data Products Team, collaborating closely with:
• Product Manager
• Geodata Analyst
• Fellow GIS Technicians

CORE DATA PRODUCT MAINTENANCE, ENHANCEMENT & QUALITY CONTROL

• Support ongoing maintenance, enhancement, and QA/QC for Whitestar core products, including:
• ParcelSD, ParcelsHD, ParcelsHD+
• CultureHD
• WellsHD
• Research additional data sources, as assigned

CUSTOMER SERVICE, PROCESSING & TECHNICAL SUPPORT

• Process, deliver, and provide technical support for:
• Subscription-based products
• ParcelSD, ParcelsHD, ParcelsHD+
• CultureHD
• WellsHD
• TrueGRID™
• One-off customer orders for the same product line
• Monitor and respond to LiveChat communications
• Redirect sales-related inquiries to appropriate internal team members
• Support customer technical inquiries related to data content, formats, and software usage
• Communicate professionally with customers via email, LiveChat, phone, and face-to-face interactions

ABOUT YOU

We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

You must have:

TECHNICAL & SOFTWARE SKILLS

• Proficiency with, or ability to quickly learn
• Windows Operating System
• Esri ArcGIS Pro
• Microsoft Office Suite
• Working familiarity with SQL language

CUSTOMER & TRAINING SKILLS

• Ability to provide training and troubleshooting to current and prospective customers
• Strong written and verbal communication skills across multiple channels
• Ability to train and educate future technical staff
• Demonstrated professionalism and customer-focused mindset

You will develop knowledge of:

• Whitestar and ESG documentation, standards, and operating procedures.
• Geospatial data quality assurance (QA) processes and review techniques.
• Scripting concepts used to support and refine GIS data pipelines (as exposure and training are provided).
• Ongoing GIS best practices through webinars, internal training, and professional development resources.
• Running and validating prepared FME Workbench files (FMWs) within established data workflows.
• Skills and competencies required to progress toward GIS Technician II, including increased independence and task complexity.

Desirable:

• College degree in GIS, Geography, or a related field (or equivalent experience)
• 1–2 years of professional GIS or geospatial experience
• Recent GIS Graduates

ABLE TO DEMONSTRATE ESGS KEY VALUES OF

• Excellence: be accountable to deliver our best
• Passion: show how much we care each day
• Integrity: do the right thing when no one is looking
• Collaboration: work together to succeed together

ISO AWARENESS

• Follow IMS Policies
• Reporting of Incidents
• ISO Responsibilities
• ISO Staff Awareness

*For more information on how we process your information please see our privacy notice which can be found on our website https://esgglobal.com/privacy