Overview

This is a remote role that may only be hired in the following locations: Raleigh, Phoenix or Jacksonville.

The schedule for this role is Monday – Friday: 9:30am – 6:30pm EST OR 7:00am – 4:00pm MST

This position analyzes transactions in multiple payment channels to detect suspicious or high-risk activity. Identifies risks through investigation and analysis. Communicates directly with clients, associates, and peer bank contacts in tracking, researching, and resolving issues. Determines the appropriate course of action to mitigate risks and stop further loss, protecting compromised accounts to prevent any subsequent fraudulent transactions.

Responsibilities & Qualifications

• Analysis - Compiles and analyzes transactions for multiple payment channels. Reviews transactions to identify high risk situations, fraudulent activity, and internal control breakdowns. Effectively communicates analysis output.
• Fraud Prevention - Investigates potential fraud, risk, or internal control breakdowns identified by transaction analysis. Determines the appropriate course of action to stop further loss. Ensures compliance with Bank regulations throughout loss prevention activities.
• Business Support - Serves as a point of contact for associates or clients to discuss and resolve fraudulent activity. Protects compromised accounts in order to prevent subsequent fraudulent transactions. Communicates effectively with associates, clients, operations, and peer bank contacts on fraud prevention activity and techniques.
• Reporting - Tracks metrics based on analysis and case information for reporting purposes. Conveys emerging trends.

Bachelor's Degree and 2 years of experience in Branch Operations, Bank Fraud Prevention, or a Teller position OR High School Diploma or GED and 6 years of experience in Branch Operations, Bank Fraud Prevention, or a Teller position

Preferred Area of Experience: Knowledge of various payment channels

Skill(s): Familiarity with Bank policies, procedures, and practices including related industry and regulatory issues, Knowledge of Bank systems and applications, Ability to quickly grasp new vendor software, Internet research skills

Preferred Qualifications:

• Experience in Bank Fraud Prevention OR Branch Teller Operations
• Experience with ACH & Wire Activity
• Strong analytical/ problem solving skills and attention to detail are essential.
• Efficient time management skills, works with a sense of urgency.
• Able to multitask and function in a fast-paced environment with minimal oversight.
• Must be able to work independently on assigned duties while successfully collaborating in a team friendly environment.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

#LI-FA1