Franchise business consultant - east

About the Role

As a Franchise Business Consultant at OpenWorks, you’ll be the go-to partner for our franchisees helping them grow their businesses, operate with excellence, and deliver on OpenWorks’ standards. From onboarding and training to performance coaching and strategic growth, you’ll play a critical role in shaping franchisee success and strengthening our national network. This role is ideal for someone who thrives on building relationships, solving challenges, and driving measurable results.

What You’ll Do

• Partner with franchisees to ensure compliance with OpenWorks’ training, standards, and operational requirements.
• Lead franchise onboarding and provide guidance that sets new owners up for success from day one.
• Deliver engaging training programs focused on business strategy, financial acumen, and people management.
• Track performance metrics and coach franchisees with actionable development plans to improve results.
• Partner with leadership and cross-functional teams to address non-compliance and support improvement initiatives.
• Drive adoption of systems and technology (e.g., HubSpot, Dynamics) to improve operational efficiency.

What You Bring

• 7+ years of franchise experience, with at least 5 years in franchise operations, development, or vendor management.
• Proven track record of supporting franchise programs with measurable impact on compliance, growth, or profitability.
• Familiarity with janitorial operations and CRM or ERP platforms (HubSpot, Dynamics preferred).
• Strong communicator and trainer – comfortable presenting to groups both virtually and in person.
• Metrics-driven mindset with the ability to analyze performance and recommend improvements.
• Growth-oriented and solutions-focused with strong interpersonal skills.
• Willingness to travel quarterly or as needed.

Why OpenWorks?

• Play a key role in a department that directly shapes the success of our national franchise network.
• Contribute to projects and initiatives that directly shape our company’s success.
• Collaborate with diverse teams and stakeholders across the organization.
• Competitive compensation, benefits, and the opportunity to grow your career in a forward-thinking and inclusive environment.