Fast Lane Merchant Outreach & Sales Contractor

Overview

We are looking for a full-time contractor to support merchant outreach, pitch coordination, and close activities for DoorDash's Fast Lane pilot. Fast Lane is a new customer experience designed to help customers get their favorite lunch items from popular restaurants faster during peak lunch hours. It creates a dedicated storefront for participating merchants with a smaller set of top-performing SKUs, paired with logistics, merchandising, and merchant prep levers to improve lunch delivery speed and reliability.

Timeline and Commitment

Start date: ASAP
Timeline: Through end of December
Time commitment: 40 hr / week

Program Goal

The goal is to have 20 Fast Lane merchants onboarded by the end of December. The contractor should be local to the pilot market and able to travel to participating merchant locations as needed. Exact location is still TBD, but potential markets may include Chicago, Atlanta, or NYC.

What You'll Do

1. Conduct merchant outreach - You will receive a merchant lead list and help move merchants through the outreach funnel by:
   • Reaching out to account managers or merchants directly, depending on the outreach path provided
   • Following up if there is no response after 3 days
   • Scheduling pitch calls
   • Tracking outreach status and next steps
   • Escalating blockers during daily check-ins
2. Support pitch and close process - You will help support pitch calls and merchant close activities, including:
   • Preparing merchant-specific context before calls
   • Joining pitch calls when helpful
   • Tracking merchant questions and follow-ups
   • Confirming required store details once a merchant agrees to participate
   • Helping move merchants from interested to closed won
3. Maintain sales pipeline tracking - You will keep the merchant outreach and close tracker up to date, including:
   • Merchant name
   • Managed or unmanaged SMB
   • Account rep or merchant contact
   • Outreach status
   • Follow-up date
   • Pitch meeting date
   • Merchant questions or objections
   • Closed win status
   • Next steps and owner

Meeting Cadence

We will meet daily for a short check-in to review outreach progress, merchant responses, pitch pipeline, blockers, and next steps.

What Success Looks Like

Success means helping build a strong merchant pipeline and closing enough participating merchants to support the goal of onboarding 20 Fast Lane merchants by the end of December. This includes keeping outreach moving, scheduling pitch meetings quickly, following up consistently, and helping merchants get to a clear yes/no decision.

Ideal Candidate

The ideal candidate is organized, proactive, and comfortable communicating with merchants, account managers, and internal DoorDash teams. You should be comfortable with:

• Conducting structured outreach and follow-up
• Coordinating meetings
• Preparing for merchant pitch conversations
• Tracking details across spreadsheets and internal tools
• Communicating clearly with internal and external stakeholders
• Driving a sales or outreach process from lead list through close

Restaurant, marketplace, operations, or sales experience is a plus, but not required. The most important qualities are ownership, clear communication, follow-through, and comfort moving merchants through an outreach and close process.

Business Reason

Start Date: Oct 5, 2026
End Date: Dec 18, 2026
Allow for Remote: Yes

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