Everpro - senior manager, sales operations

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

EverPro, a business within EverCommerce, provides software and solutions designed to help home and field service businesses run and grow their companies with greater efficiency and confidence. EverPro brings together purpose-built tools across key trades—including field service, remodeling and roofing, landscaping, and pest and lawn—so service professionals can manage operations, engage customers, and drive long-term growth.

Our solutions support the full lifecycle of running a service business, from scheduling and dispatching work, to estimating, invoicing, and payments, to customer communication, reputation management, and business insights. Together, these connected solutions help service pros win more jobs, save time, and build stronger, more resilient businesses.

EverPro is seeking an experienced, business-oriented Senior Manager, Sales Operations to lead day-to-day Sales Operations execution across approximately 80 sales professionals, 12+ products, and multiple sales motions. Reporting to the Director of Sales Operations, this role builds the consistency, accountability, and scalability required to support effective commercial execution. You will manage and develop Sales Operations and Insights analysts, lead forecasting and pipeline processes, deliver performance insights, and strengthen sales process and CRM governance in close partnership with EverOps Systems. You will also serve as the primary operational partner to EverPro’s Partnerships organization, helping build the processes, reporting, and operating cadence needed to scale partner-driven growth. This role requires a proactive, hands-on leader who can independently manage operational priorities, drive accountability, and translate business needs into scalable solutions.

Responsibilities:

• Lead day-to-day Sales Operations execution across products and sales motions, proactively identifying and resolving operational challenges while establishing clear priorities, ownership, and accountability.
• Manage, coach, and develop a team of Sales Operations and Insights analysts, balancing workload, quality, performance expectations, and professional development.
• Lead recurring Sales operating cadences, including weekly reviews, monthly business reviews (MBRs), and quarterly business reviews (QBRs), with actionable follow-up and accountability.
• Own sales forecasting execution, consolidation, variance analysis, and leadership reporting; partner with Sales leaders and Finance to validate assumptions, surface bookings risks, and improve predictability.
• Drive pipeline inspection and governance, including opportunity hygiene, pipeline coverage, conversion, stage progression, deal aging, and adherence to established sales processes.
• Evaluate and improve processes across the lead-to-revenue lifecycle, standardizing workflows and addressing operational friction to strengthen seller productivity, consistency, and execution.
• Serve as the primary Sales Operations partner to the Head of Partnerships, establishing and optimizing the processes, reporting, and operating cadences needed to improve partner pipeline visibility, measure channel performance, and support scalable growth.
• Own Sales and Partnerships performance reporting, including executive scorecards, dashboards, KPIs, and analyses supporting business reviews and leadership decision-making.
• Analyze bookings, quota attainment, funnel performance, sales activity, productivity, and partner channel results to identify trends, risks, opportunities, and recommended actions.
• Maintain Salesforce business governance, including CRM data quality, opportunity management, process adherence, and reporting integrity; reinforce accountability for adoption across seller teams.
• Evaluate and optimize commercial workflows, identifying opportunities to improve processes, automation, and seller adoption. Define and prioritize business requirements, partnering with EverOps Systems to implement scalable solutions that improve operational efficiency and effectiveness.

Skills and Experience needed for success in this role:

• 8+ years of progressive experience in Sales Operations, Revenue Operations, or a related go-to-market operations function within a B2B SaaS environment; multi-product or high-velocity SMB experience preferred.
• 3+ years of direct people management experience, with demonstrated success coaching analytical and operational talent and driving team accountability.
• Bachelor’s degree in Business, Finance, Analytics, or a related field, or equivalent practical experience.
• Advanced Salesforce expertise, including opportunity architecture, dashboards and reporting, process design, workflows, and CRM data governance.
• Demonstrated experience managing sales forecasting, pipeline inspection, and recurring sales operating cadences.
• Advanced Excel and analytical skills, including complex formulas, modeling, and analysis of large datasets.
• Strong understanding of SaaS sales funnels, bookings, pipeline coverage, conversion, quota attainment, and sales productivity metrics.
• Demonstrated ability to leverage AI and automation tools to streamline operational workflows, enhance analytical capabilities, and improve team productivity.
• Strong business acumen, operational judgment, and stakeholder management skills, with the ability to influence senior leaders, navigate competing priorities, and drive decisions through data and sound recommendations.
• Ability to work independently, balance competing priorities, and lead execution in a dynamic, evolving organization.
• Demonstrated experience supporting partner, channel, alliance, or indirect sales motions, including partner pipeline management, attribution, or performance reporting.
• Experience across multiple Salesforce instances or CRM consolidation, migration, or standardization is a plus.
• Experience with Power BI or similar business intelligence platforms is a plus.

Where: Remote, US

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation:

The target base compensation for this position is $130,000 to $150,000 USD per year with a variable component included in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

EverCommerce uses approved artificial intelligence (“AI”) tools to support its business operations. Employees are encouraged to use authorized AI tools, when appropriate for their roles, to improve efficiency, quality, and innovation. All AI use must comply with company policies, including requirements concerning confidentiality, data security, intellectual property, accuracy, and human review. Employees remain responsible for reviewing and validating AI-assisted work.