Enterprise support admin

The Enterprise Support Admin is a highly collaborative, service‑oriented role responsible for supporting Easy Ice sales teams and ensuring a seamless customer and prospect experience. This position supports an assigned sales team – Enterprise, and is also cross‑trained to assist other sales channels as needed.

The Enterprise Support Admin partners closely with Sales, Operations, Supply Chain, and Installation Coordinators to help execute the sales process from initial contact through onboarding. This includes managing inbound calls, qualifying leads, assisting with customer agreements, coordinating installations, and ensuring accurate communication between internal teams and the customer.

The Enterprise Support Administer will also be responsible for supporting the complete Enterprise buyback process. An Easy Ice buyback is a process where Easy Ice purchases a customer owned ice machine and converts the customer to a full-service Easy Ice subscription, which includes preventative maintenance, service, and removes the hassle of ice machine ownership from the operator so they can focus on running their business. This position will also help support the Enterprise Business Development Managers and National Account Managers in their day-to-day administration and will be cross-trained to assist other sales channels as needed.

The Enterprise Buyback Support Administrator partners closely with Enterprise Business Development Managers, Finance, Supply Chain, Legal, and Install Coordinators to execute the complete buyback process from evaluation through completed payment to customer. This includes gathering customer asset information, working closely with finance to get proper evaluations, working with the executive team for proper approvals, coordinating equipment with supply chain, and working closely with operations to obtain proper sight survey information. This position will be in charge of working closely with legal to obtain lien releases on equipment and with finance to prepare a contribution analysis and facilitate payment to customer.

Additionally, the Enterprise Support Admin supports Enterprise clients by providing tailored solutions, maintaining detailed account records, and facilitating seamless onboarding experiences. They serve as a key point of contact to address client questions, ensure timely follow-up, and contribute to the overall customer satisfaction and retention efforts within the Enterprise segment.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide dedicated sales support to the Enterprise sales team, including preparation of proposals, presentations, and contracts.
• Support the Enterprise sales team with the full customer buyback process.
• Assist in managing and coordinating communication between Enterprise clients and internal departments for new owners, upgrades, and new locations.
• Support the onboarding and training of new Enterprise clients, including onboarding documentation and process management.
• Maintain and update customer relationship management (CRM) systems with accurate and timely information related to Enterprise accounts.
• Collaborate with sales and technical teams to understand Enterprise client needs and facilitate tailored solutions.
• Track and report on sales activities, pipeline status, and key performance metrics for Enterprise accounts.
• Coordinate scheduling, logistics, and follow-up for Enterprise sales meetings, demos, and product trainings.
• Assist in the development and dissemination of Enterprise-specific marketing and sales collateral.
• Act as a point of contact for Enterprise clients, addressing inquiries and providing exceptional customer service.
• Support the implementation of onboarding programs and ongoing engagement initiatives tailored to Enterprise clients.
• Coordinate with Supply Chain and Installation Coordinators on installation scheduling.
• Identify potential issues early and facilitate proactive problem‑solving between Sales and Operations.

POSITION QUALIFICATIONS

Education: High school diploma required; Associate degree or higher preferred.

• 5+ years of relevant experience in sales support, customer service, or related administrative/support role, ideally with some exposure to Enterprise or B2B sales environments.
• Exceptional verbal and written communication skills.
• Advanced proficiency in Salesforce, Microsoft Office Suite (Word, Excel, PowerPoint), and other CRM or project management tools to streamline workflows and support sales initiatives.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with Salesforce and Microsoft Office Suite.
• Customer‑focused mindset with strong problem‑solving skills.
• Ability to work independently in a remote environment.

WORK ENVIRONMENT

• Remote position requiring reliable internet and a professional workspace.
• Frequent computer and phone use; headset recommended.
• Must have sufficient visual acuity for extended computer work.