Enrollment - Inside Sales Phone Agent

Patient Experience | Remote

Employment Type: Full-Time

About Nsight Health

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people's lives.

AI Fluency Requirement – Non Negotiable

Nsight is an AI-first organization. Every member of our team is expected to actively use AI tools in their day-to-day work — not as a novelty, but as a core productivity multiplier. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms, and the judgment to know when AI helps and when it doesn't. If AI makes you uncomfortable, this is not the right role.

Position Summary

We are seeking a motivated and detail-oriented Patient Enrollment Representative to join our Patient Experience Department. In this role, you will be responsible for connecting patients with valuable remote patient monitoring services from the comfort of your home office. You'll make outbound calls on behalf of physicians offices, explaining the benefits of our programs and securing patient consent for enrollment. This is a rewarding opportunity to make a real difference in patients' lives while utilizing your sales skills in a remote work environment, with the added benefit of significant monthly bonus potential tied directly to your success.

Key Responsibilities

• Remote Patient Outreach: Conduct outbound calls to patients using provided scripts to explain and enroll them in remote patient monitoring and chronic care management programs
• Sales and Persuasion: Effectively communicate the value of our services, address patient questions, and overcome objections to secure enrollments
• Target Achievement: Meet and exceed daily and monthly enrollment targets
• Customer Service: Provide exceptional customer service and ensure a positive patient experience
• Data Accuracy: Accurately verify and record patient information
• Compliance: Adhere to all HIPAA and company compliance guidelines
• Virtual Team Collaboration: Participate in daily morning virtual meetings and contribute to a positive team environment using Google Workspace tools
• Administrative Tasks: Utilize Google Sheets and Docs for data entry and reporting
• Adaptability: Remain flexible and adaptable to changes in scripts, processes, and program offerings.
• Proactive Support: Anticipate patient needs and provide proactive support to enhance the patient experience.
• Maintain compliance with company policies and applicable regulations
• Perform other duties as assigned

Qualifications

Required:

• Proven sales experience is required
• Excellent communication and interpersonal skills, with a clear and friendly speaking voice
• Ability to navigate multiple scripts and handle potential rejections
• Strong ability to build rapport and establish trust with patients
• Ability to multitask and manage time effectively in a remote work environment
• Positive, upbeat, and empathetic attitude
• Ability to read, write, and interpret documents and instructions
• Strong problem-solving and reasoning abilities
• Strong communication and organizational skills

Preferred:

• Proficiency in Google Workspace (Sheets, Docs, etc.)
• An Associates degree is a plus
• Call center experience

Work From Home Requirements

• Minimum internet speed of 50 Mbps download / 10 Mbps upload
• Hardwired internet connection required — no Wi-Fi
• Speed test submission required during the offer process
• Private, HIPAA-compliant workspace
• Company-provided equipment shipped upon hire

Schedule

Monday - Friday 10:00am - 7:00pm EST

Training Requirements

All new hires must complete a comprehensive training program:

• Duration: 5-7 days
• Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time
• Attendance is mandatory to ensure readiness prior to independently supporting patients.

Compensation & Benefits

• Competitive base pay: $25.00 per hour
• Shift Differentials:
• Evening Differential: +$1.50/hour for hours worked after 7:00 PM
• Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM
• Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday
• Shift differentials are paid in addition to base hourly wages and reflected in the applicable payroll cycle.
• Additional Compensation (If Applicable):
• Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
• Monthly bonus potential up to $4,500
• 5% Bilingual Pay Allowance
• Benefits Include:
• 11 Paid Company Holidays annually
• Paid Time Off (PTO)
• Medical, Dental, Vision, and supplemental insurance options
• 401(k) Plan with 3.5% Company Match
• Company-provided equipment

Join Our Mission-Driven Team

At Nsight Health, you'll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We're looking for people who care deeply about improving patient lives and building the future of connected care.

Our team culture is collaborative, agile, and purpose-driven. Every role—from clinical operations and customer success to marketing, technology, and leadership—directly contributes to improving how healthcare organizations care for their patients.

Recruitment Fraud Alert

Nsight Health takes candidate safety seriously. Please be aware that fraudulent individuals may impersonate our recruiters or employees and offer fake employment opportunities.

All legitimate interviews with Nsight Health are conducted through our formal hiring process, and employment offers are only extended after candidates have successfully completed required interviews and evaluations. Official employment offers are communicated by a member of our team via a scheduled phone call. We will never offer employment without first meeting with you through our established hiring procedures.

If you receive a suspicious email, text message, or job offer claiming to be from Nsight Health, please verify its authenticity by contacting us directly through our official website or careers page. Nsight Health is not responsible for offers or communications made by unauthorized individuals claiming to represent our organization.