Engagement Specialist

We are looking for an engagement specialist that will be the first point of contact for our clients. The successful candidate will be able to educate individuals about their LHH career transition services and connecting them to resources based on their needs. They will be mindful to the emotions that our clients are experiencing regarding the uncertainty they face about their future.

Reporting Relationships:

Reports to the NA, Engagement Performance & Quality Manager

Location:

USA - Remote

Language:

English and French (ideally French-Canadian) written and verbal skills required

In this role you can expect to

Key Accountabilities

• Successfully meet defined performance expectations by graduating from our structured onboarding program, which includes:
• 2-week in-class training focused on LHH programs, tools, and client engagement protocols.
• 10-week hands-on training with active coaching and performance checkpoints
• Demonstrate knowledge of all LHH programs, features, and benefits during phone calls.
• Provide professional and timely follow up to all client and individual inquiries.
• Manage individual expectations by clearly communicating next steps and timing.
• Meet and/or exceed established engagement KPI metrics.
• Adhere to established outreach protocols.
• Accurately and properly document engagement efforts in ORBIT.
• Responding efficiently and accurately to calls, emails, and SMS explaining possible solutions and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients as needed.
• Utilizing software, databases, scripts, and tools appropriately.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

All About You

• English and French (ideally French-Canadian) written and verbal skills are required.
• High school diploma or equivalent
• Prior sales and customer service experience
• Professional and articulate voice
• Excels working in a fast-paced environment with evolving business needs.
• Able to work a set Monday-Friday schedule.
• Home office that is noise and distraction free
• Computer with an available USB port for a USB headset
• Internet with a wired Ethernet connection to PC/Laptop
• LinkedIn Profile

What we offer

Growth opportunities within a human resources global leader. We prioritize learning to stay agile in an increasingly competitive business environment. We foster an open-minded environment where people spark new ideas and explore alternatives.

Compensation:

$22.00 per hour

Benefits:

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

About LHH

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources. Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge. We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact. LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.

Recruitment. Development. Career Transition. LHH. A beautiful working world.

www.lhh.com

LHH is an Equal Opportunity Employer/Veterans/Disabled.