Early career business analyst - strategic operations

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As an Early Career Business Analyst - Strategic Operations at Gainwell, you will serve as a key partner to ITO Delivery leadership, helping drive strategic initiatives, operational excellence, and business outcomes across the organization. This individual will be responsible for developing data-driven insights through analytics, dashboards, and KPI measurement to support executive decision-making and continuous improvement efforts.

Your role in our mission

“Analyze this” and help create innovative, purpose-built technologies and solutions to deliver better health and human services outcomes.

• Collaborate with a team of business analysts making client recommendations that can improve business processes
• Translate your client’s business needs from the requirements generated for our technical teams into simpler non-tech language
• Help your team analyze and document systems requirements and business processes
• Build basic conceptual data and process models to quantify the potential impact of changes to the system
• Verify that client requirements are built into the system design by executing and analyzing basic test case scenarios from existing test plans
• Be part of technical reviews and inspections with senior leaders to ensure the final product meets client expectations
• Expand your technical skills in software applications such as Microsoft Excel, SQL or Visio to enhance your expertise in this role

Primary responsibilities

• Power BI reporting and data visualization, supporting ServiceNow and Azure DevOps (ADO) intake and workflow optimization
• Creating impactful executive presentations and communications
• Managing leadership staff meetings and action tracking
• Coordinating strategic planning sessions and offsite workshops
• Supporting PI supply and demand forecasting
• Managing a variety of CTO / ITO business requests including status reporting, accomplishments, goals and objectives, and budget-related activities.

Ideal candidate

• Will possess strong analytical and problem-solving skills
• Experience with modern AI productivity tools such as Microsoft 365 Copilot and GitHub Copilot
• Demonstrated ability to independently manage multiple priorities while delivering high-quality outcomes in a fast-paced environment
• Exceptional organizational skills, executive presence, attention to detail, and a proactive mindset.

What we're looking for

• Basic understanding of the software development life cycle and software such as Microsoft Office
• Basic analytical and problem-solving skills to assess business needs and triage bugs and defects
• Clear and effective oral and written communication skills in a professional work environment
• Interest in working at the intersection of the ‘technical’ and ‘non-technical’ and learning more about business processes and re-engineering
• Ability to work in a team environment with other professionals

Key qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Analytics, or related field
• Experience with Power BI, reporting, data analytics, and dashboard development
• Working knowledge of SQL, PowerShell, Python, or other scripting/programming languages
• Familiarity with ServiceNow, Azure DevOps (ADO), and Agile delivery methodologies
• Experience using AI-enabled productivity tools such as Microsoft 365 Copilot, GitHub Copilot, ChatGPT, or similar technologies
• Strong presentation development skills with the ability to translate complex information into concise executive messaging
• Excellent organizational, project management, and facilitation skills
• Exceptional written and verbal communication skills
• Self-starter with the ability to receive strategic direction and independently drive results
• Ability to manage multiple concurrent priorities while maintaining focus on deadlines and outcomes
• Strong attention to detail and follow-through to ensure commitments are completed and nothing falls through the cracks
• Ability to work effectively with senior leaders and cross-functional teams

What success looks like

• Provides actionable insights through data analytics and KPI reporting
• Improves operational efficiency through process automation and workflow optimization
• Delivers executive-ready presentations and communications that support strategic decision-making
• Successfully coordinates leadership operating rhythms, workshops, and planning events
• Proactively identifies opportunities for improvement and drives them to completion
• Leverages AI and analytics to accelerate delivery, improve productivity, and enhance business outcomes

What you should expect in this role

• Fully remote office from Contiguous US locations only
• Limited travel, approximately every other month, will be required to support leadership workshops, planning sessions, and strategic organizational events.
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting has been extended until a suitable candidate is selected

#LI-HC1

The pay range for this position is $44,500.00 - $63,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.