Disaster case manager (southeast louisiana)

Are you interested in making a difference in the recovery of Hurricane Ida survivors across south Louisiana? Emergent Risk Solutions is looking for motivated, compassionate Disaster Case Managers to support the state’s disaster recovery program. Travel to satellite locations will be required, though work will primarily be performed remotely. Applicants must possess reliable transportation and home internet connectivity.

A Disaster Case Manager (DCM) partners with disaster-affected individuals to plan and achieve realistic goals for recovery following Ida’s impact on them. The DCM serves as a primary point of contact and assists the survivor with coordinating necessary services and resources to address their individual and unique needs. This position may require working in a fully remote, fully on-site or a hybrid setting. All settings potentially require on-site meetings. A remote setting requires working from home and primarily using video-based communication and, secondarily, electronic mail and messaging platforms to coordinate with project stakeholders. An in-person setting requires working on-site at a customer or company location. A hybrid setting requires a combination of remote and on-site.

Requirements: 2 years of experience as a member of a state or federal recovery operation, or equivalent experience commensurate with the ability to perform the necessary duties. Equivalent experience includes any office or administrative work for any professional organization, including private companies or government offices. Must demonstrate an advanced knowledge of the operational and regulatory aspects of the FEMA Individual Assistance program or obtain advanced knowledge through training in first week through a series of courses and quizzes. Must demonstrate compassion, patience and ability to work with distressed individuals seeking assistance with their disaster recovery needs. Must demonstrate knowledge of the FEMA Disaster Case Management Program or obtain this knowledge through training in first week through a series of courses and quizzes. Must be competent using electronics including laptop, phone, tablet, basic office software (Microsoft Outlook and Office, Adobe PDF software). Equipment and software will be provided. Must have a reliable transportation for survivor visits, as required. Reimbursement of vehicle use will be provided. Must comply with government-mandated requirements for the project which may include requirement to wear face mask and requirement to participate in meetings daily, weekly or otherwise, among other requirements. These are subject to change based on the state of the pandemic and other information as required by the government. Must be punctual and available during business hours by phone and email. Must have excellent time management skills. Must pass a State and Federal criminal history/security background check. Must pass a pre-employment drug screen. Must be physically able, with or without an accommodation, to perform work in indoor and outdoor environments with uneven terrain, variable outdoor conditions including heat, dusts, moisture, and dryness.

Position requires frequent (more than 50% of workday) operation of vehicles, performing repetitive fine hand movements, keyboard/mouse operations; often (25-50% of workday) standing/walking; occasionally (10-25% of workday) performing work with arms above shoulder level, repetitive bending/stooping, climbing stairs, and lifting less than 25 pounds; rarely (less than 10% of workday) performing work in confined spaces, working alone in isolated/remote areas, and lifting 25-75 pounds. Position may include wearing associated personal protective equipment including, but not limited to hard hat, safety vest, safety shoes, and safety glasses. Must possess a high school diploma or equivalent.

Preferred: Collegiate coursework, 2- or 4-year degree from an accredited institution.

Duties: Always maintain confidentiality and protection of Personally identifiable information. Maintain data in systems, including notes and daily updates of assigned cases. Attend required meetings and trainings, internal and external. Attend meetings as assigned, always advocating for survivor unmet needs. Work collaboratively to meet prescribed goals and performance metrics. Aids assigned survivors throughout the application process. Maintains organized files. Communicates well in written and electronic media.

Work could be assigned in any of the declared Parishes following Hurricane Ida in south Louisiana, including but not limited to: Ascension, Assumption, East Baton Rouge, East Feliciana, Iberia, Iberville, Jefferson, Lafourche, Livingston, Orleans, Plaquemines, Pointe Coupee, St. Bernard, St. Charles, St. Helena, St. James, St. John the Baptist, St. Martin, St. Mary, St. Tammany, Tangipahoa, Terrebonne, Washington, West Baton Rouge or West Feliciana. Required to perform case management work within the disaster impacted areas. The specific location will be dependent upon the survivor needs and survivor recovery plan. Responsible for verifying unmet needs, advocating for resources, educating individuals and families on available resources and connecting them to the appropriate resource. Accelerate aid and assistance through pre-approved grant assistance through established entities that are working to provide disaster relief. Manage the depth and complexity of needs that have been determined. Case managers will work with survivor households to develop an individualized disaster recovery plan. Provide weekly progress reports to Program Manager with documentation that every necessary benefit to help survivor households adversely impacted by federally declared disasters was targeted and completed. Adhere to rules, regulations and directions provided by supervisors. Ability to work independently and maintain flexibility with work schedule. Other duties as assigned.

Emergent Risk Solutions provides competitive starting pay, benefits, a referral program, training and growth opportunities, and promotes diversity and inclusion. As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. This job description is not an exhaustive statement of duties, responsibilities or requirements, but a general description of the position. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this position at any time.