Director of technology

Department: Technology

Reports to: Executive Leadership

Location: Remote (with some on-site presence at PA facilities)

Type: Full-time

Direct Reports: Information Technology Lead, External vendors and contractors

About Gordon Sinclair

Gordon Sinclair is a promotional products supplier and manufacturer with over 35 years of experience bringing award-winning branded merchandise to market for some of the most recognized companies in the world. We design, source, and produce a curated line of premium lifestyle products: items built to carry a brand, not just a logo.

The Role

Gordon Sinclair is looking for its first dedicated technology leader to maximize the return on technology investment. This role will connect technology to business strategy, establish governance across systems and vendors, coordinate work across functions, build the technology team, and ensure it has the processes, priorities, and support to deliver. This is not a maintenance role. This is a leadership role. You will own the technology strategy, the vendor relationships, the roadmap, and the cross-functional coordination. You will manage an existing IT Director and work alongside operational leaders across Sales, Operations, Product Development, and Supply Chain. You will sit on the leadership team with the authority to drive change across the organization. The right candidate is someone who builds strong foundations. The first six months are about understanding what exists, documenting, introducing governance, and building trust across the business. You are here to make what exists work, evaluate what should change, and build a roadmap grounded in business outcomes.

Core Responsibilities

Technology Strategy and Roadmap

Own the technology strategy and create a prioritized 12-month roadmap aligned to revenue growth and margin improvement goals. Evaluate whether current platform decisions are right-sized for Gordon Sinclair, and recommend changes where justified by usage, cost, and strategic fit. Translate business priorities into technology investment decisions and ensure leadership understands the trade-offs.

Governance and Risk Management

Introduce source control, code review, change control, and testing practices across all custom development. Implement monitoring and alerting across the integration layer so failures are detected in real time, not after the fact. Maintain a dependency map of production scripts, integrations, and data structures to prevent cascading failures during system changes. Maintain an infrastructure registry documenting every system, where it lives, who built it, and how to access it. Ensure that work done by contractors and IT personnel is documented, and that the company retains full knowledge of what was built.

Vendor and Contractor Management

Own all technology vendor relationships with documented scope, deliverables, spend tracking, and accountability. Evaluate vendor performance and make build-vs-buy recommendations based on business need, not familiarity. Assess whether industry-focused middleware should be retained or brought in-house to enable greater cost effectiveness, control, and scalability.

Cross-Functional Process Ownership

Implement workflow and project management tooling so that cross-functional processes live in systems that enforce accountability. Bridge the communication gap between technology and business functions by establishing a standing reporting cadence that translates technology work into business language.

Visibility and Reporting

Provide leadership with visibility into backlogged work, work in progress, and delivered outcomes. Visualize the pipeline of technology work and its business value so investment decisions are grounded in outcomes, not assumptions. Identify key points of failure in existing technology and plan remediation proactively, before they become emergencies. Track and report on technology’s contribution to business outcomes, including integration success rates, time-to-market for new products, and data completeness.

Team Leadership

Manage the IT Lead, providing prioritization, direction, and a structured reporting cadence. Evaluate staffing needs and make the case for supplemental resources where the workload exceeds capacity. Establish cross-training and documentation practices to reduce key-person risk.

Industry Integration

Assess PromoStandards compliance gaps and create a prioritized implementation plan to support distributor growth and automated order flow. Ensure the distributor-facing technology quality matches the quality of Gordon Sinclair’s products.

Security and Policy

Own IT and InfoSec policies surrounding the usage of technology at Gordon Sinclair, including AI. Coordinate with managed service providers on ITSM and infrastructure, with clear division of responsibilities.

Required Qualifications

• 7+ years in technology leadership roles with direct responsibility for strategy, vendor management, budgets, and cross-functional coordination.
• Experience with ERP platforms (NetSuite strongly preferred) in a manufacturing or distribution environment.
• Demonstrated ability to translate business requirements into technology roadmaps and communicate technology outcomes to non-technical leadership.
• Experience introducing governance practices (change control, source control, code review, monitoring) into growing organizations.
• Experience managing vendor and contractor relationships with accountability for scope, deliverables, and spend.
• Experience managing and developing technical staff.
• Experience managing offshore technical resources.

Preferred Qualifications

• Experience in the promotional products industry or adjacent B2B distribution/manufacturing sectors.
• Familiarity with PromoStandards, ESP, Sage, ASI, or similar industry data exchange protocols.
• Experience with Shopify, Celigo, or similar integration/e-commerce platforms.
• Experience evaluating platform fit and leading build-vs-buy or migrate-vs-retain decisions.
• Experience in a company transitioning from founder-led to professionally managed operations.

Why Join Gordon Sinclair

You will build something that matters. This is the first dedicated technology leadership role in company history. The foundation you lay (the governance, the roadmap, the vendor structure, the team) will define how Gordon Sinclair operates for years to come. You report directly to ownership and sit on the leadership team. Your voice will shape business decisions, not just technology decisions. You will manage meaningful relationships across vendors, partners, and internal stakeholders with real authority to drive outcomes. You will shape the technology function and define how it operates. This is a leadership opportunity to build something meaningful.

Equal Opportunity Employer

Gordon Sinclair is an equal opportunity employer committed to a respectful and inclusive workplace.