Director of security

We’re building the AI-driven future of customer success, from retention to growth!

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role:

We’re looking for a full-time Director of Security to join our Security team reporting to the Chief Security Officer. This role is a remote role based in the USA.

In this role, you'll play a key role in protecting Gainsight's infrastructure and clients' data by developing and managing information security strategies, leading a team of cybersecurity professionals, and owning compliance, security architecture, and identity management. This is a great opportunity for someone who thrives in a strategic leadership role within a SaaS environment and enjoys working cross-functionally with teams like Engineering, IT, and Security. The ideal candidate brings strong skills in security architecture, compliance frameworks, and technical security leadership.

What You'll Do:

• Develop and implement the organization's IT security strategy, policies, and procedures.
• Conduct regular risk assessments and vulnerability tests to identify potential security threats and develop strategies to mitigate them.
• Ensure compliance with relevant regulatory requirements and industry standards, such as GDPR, HIPAA, ISO 27001, SOC2, etc.
• Prepare and present regular reports to senior management on the organization's IT security posture, including insights, recommendations, and metrics.

What We're Looking For:

• 7+ years of Security Leadership
• 10+ years of experience with compliance, security engineering, identity management and security architecture
• Technical Security Leadership
• Led and managed a team of IT security professionals, providing guidance, training, and support to ensure the effective execution of security initiatives.
• Ability to communicate effectively with both technical and non-technical executive audiences.
• Strong presentation, storytelling, and influencing skills.

Nice-to-have Skills:

• Experience managing a security team in a SaaS environment
• Managed IT in addition to security teams
• Security Certifications (CISSP, CISA, CISM etc.)

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits:

At Gainsight, we believe great work happens when teammates feel fully supported. The starting base salary range for this role is $180,000 – $225,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to co-working spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values:

We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities:

From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos:

No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.