Job Details

Salary Range: $150000.00 - $190000.00

Director of Functional Operations Remote (Eastern Time or Central Time Zone preferred)

Salary: $150,000 - $190,000

Position Summary

The Director of Functional Operations owns the operating model for HALO’s Patient Navigator function, ensuring teams have the processes, training, standards, tools, and performance framework needed to deliver a consistent, high-quality patient experience. Distinct from Account Operations leadership, which focuses on account performance, partner relationships, and P&L responsibilities, this role is responsible for how the Patient Navigator function operates across the organization. The Director serves as the operational center of excellence for the Navigator function—establishing standards, identifying performance gaps, developing scalable solutions, driving implementation, and measuring results. This leader maintains a strong connection to frontline operations through regular field engagement and uses those insights to continuously improve workflows, training, technology, and performance. This is a highly cross-functional leadership role for someone who can move seamlessly between strategy and execution, influence across teams and levels, and turn operational challenges into scalable, sustainable solutions.

Key Responsibilities

• Functional Strategy & Operational Excellence: Own the operating model and strategic direction for the Patient Navigator function, translating organizational priorities into clear operational standards and executable plans.
• Performance & Accountability: Define what high performance looks like for the Patient Navigator function and establish clear standards, expectations, and measures of success.
• Training & People Development: Provide leadership and oversight to the Training function responsible for onboarding, preparing, and developing Patient Navigators.
• Cross-Functional Leadership: Partner closely with Account Operations Executives (AOEs), providing the functional standards, tools, processes, and guidance needed to support consistent execution across accounts.

Qualifications

Education: Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, Organizational Leadership, or a related field required; an equivalent combination of education and directly relevant experience may be considered. Master’s degree in Business Administration (MBA), Healthcare Administration (MHA), Operations Management, or a related field preferred.

Experience: 8+ years of progressive operations experience, including at least 3–5 years in an operations leadership role, preferably within healthcare, patient navigation, care coordination, clinical operations, diagnostic services, or another distributed frontline operating environment.

Why Join HALO Dx?

Make a meaningful impact in patients’ lives through early detection and advanced diagnostics. Consistent weekday schedule: no weekends, nights, or holidays. Competitive compensation and a comprehensive benefits package, including: Medical, dental, vision, and life insurance 401(k) plan Paid vacation, holidays, and sick time Flexible Spending Account (FSA) and Health Savings Account (HSA) Disability insurance and employee discounts Stock options in a growing healthcare technology company Ongoing training and opportunities for professional growth and advancement.