Director - Industry Advisor (EDU)

The Industry Advisor (Education focus) will be instrumental in taking the organization to the next level of performance, helping to scale the organization and its capabilities. This individual will have a deep understanding and experience in Higher Education and K-12 institutions, partnering with GTM and Delivery to drive growth strategies around our key accounts. The Industry Advisor is responsible for driving cross-functional growth strategies and influencing both new logos and existing clients to show key performance indicators from their engagements with Coastal.

Role Responsibilities:

• Strong industry understanding, structured problem solving, strategic clarity, executive presence (verbal and written), and solutions to drive deliver growth
• Represent Coastal at key industry events, identifying new growth opportunities and building relationships with key industry stakeholders
• Act as the Voice of the Education Industry to prospects, clients and partners
• Responsible for supporting the scoping and estimating of programs and projects
• Responsible for leading Advisory/True North engagements
• Guide C-suite university leaders through change management as they move from siloed legacy systems to Education Cloud
• Co-sell, grow, and manage strategic prospects
• Develop competitive analyses designed to elevate Coastal’s brand against competitors
• Educate and enable sales, pre-sales, and customer success teams specific to sub-verticals and influence Coastal’s POV
• Partner cross-functionally on relevant content for events, marketing materials, and partnered GTM activities
• Support market-ready solution direction & growth strategy execution
• Engage with Salesforce RVPs and AEs to partner on new opportunities, drive new projects, and become a trusted partner.
• Develop GTM plays around Grant-making and Program Management to help NGOs prove ROI to their donors.
• Proven ability to build, manage and foster a team-oriented environment.
• Provide leadership, coaching, performance feedback and resources to associates
• Be a clear and consistent communicator with the team and leadership
• Work with your team to create estimates aligned with the customer requirements, expectations, and agreed upon deliverables.
• Coach, mentor, and grow Market team members
• Represent Coastal and by extension TCS at key industry events, identifying new growth opportunities and building relationships with key industry stakeholders
• With notice, ability to travel 25-50% within AMER, plus occasional trips abroad

Experience/Skills Required:

• 8+ years of consulting experience in delivery leadership relative to iterative software development, ideally Salesforce, within the Education Industry
• 5+ years of Sales experience
• Proven Portfolio Growth – you will be responsible for growing our Coastal customers
• Deep industry expertise with a point of view of sub-verticals
• Commitment to building long-term relationships with customers and winning business through trusted relationships
• Consultative mindset and a dedication to learning in a dynamic environment
• Understanding of and relationships within the Salesforce portfolio, along with newly acquired solutions such as Mulesoft, Tableau, Slack, etc.
• Excellent communicator who can easily understand business requirements and think on their feet
• Consistent record of building and running robust teams
• Self-starter with the ability to multitask in a fast-paced and high-pressure work environment
• Strong customer orientation and results-driven leader
• Demonstrated ability to analyze and interpret data for value-based discussions
• Must have full-time permanent US work authorization
• Note – Determination of Senior will be based upon the candidate's previous relevant experience and depth of skills, and will be determined through our skills interview process

Additional Preferred Experience/Skills:

• Experience leading digital transformation and large-scale change management efforts
• Strong understanding of AI
• Ability to engage and motivate teams
• Bachelor’s Degree preferred, or equivalent experience

Why Coastal, and what we offer:

• Flexible working hours with an emphasis on a life-work balance (in that order!)
• Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations
• Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
• Competitive quarterly bonus opportunities
• Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
• A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
• Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
• Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
• Opportunities for accelerated growth, networking, and career guidance and support
• Trust, transparency and respect across all levels of the company

Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.