Director, compliance - msi

Why MSI? We thrive on solving challenges.

As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs.

We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle.

Bring on your challenges and let us show you how we build insurance better.

Position Summary

We are seeking a dynamic and experienced Director of Compliance to enhance and continue building our Compliance organization and lead the Compliance team. This role requires a seasoned professional with a strong background in in-house Property & Casualty insurance, exceptional leadership and mentorship skills, and a passion for process improvement and leveraging technology to drive results. The ideal candidate will have at least 7-10 years of relevant experience in a compliance managerial or leadership role, a deep understanding of multi-state and federal insurance regulatory frameworks for various lines of insurance products, and preferably hold a Juris Doctorate degree.

Key Responsibilities

• Lead the Compliance team in the development, implementation, and oversight of compliance products, programs and controls.
• Maintain and continuously improve compliance policies and procedures to ensure alignment with evolving state and federal regulations.
• Oversee and manage the following compliance functions and responsibilities: product compliance, regulatory change management, compliance assurance and risk mitigation, internal and external audits, market conduct exams, and regulatory inquiries.
• Monitor regulatory changes and work cross-functionally to ensure timely adoption of new requirements.
• Interface in complex cross-functional business environment and build rapport with legal counsel and business colleagues at all levels of the organization to engender confidence in decision making and judgment.
• Provide support and oversee/manage complex strategic initiatives and projects requiring originality and ingenuity.
• Identify risks, provide assessment of risk areas, and help design/implement controls to mitigate such risks.
• Foster a culture of compliance and operational excellence through training, communication, and ongoing process evaluation.
• Drive automation and efficiency through the use of compliance tools, data analytics, and process redesign.
• Leverage and utilize AI tools to assist in the monitoring and scaling of Compliance operations.
• Collaborate with Legal, Product, and Operations teams on new product development and market expansion initiatives.
• Serve as a strategic advisor to internal stakeholders on regulatory requirements, filings, and industry trends.
• Report key compliance metrics and risk assessments to senior leadership.
• Plan, organize and conduct programs, seminars, conferences and/or presentations for Company personnel to educate on compliance matters.
• Work on different special projects as assigned.

Qualifications

• 7+ years of extensive experience in Property & Casualty insurance compliance, including managerial leadership.
• Proven experience working in-house at a carrier, MGA/MGU, or insurance organization.
• Demonstrated ability to lead teams and develop high-performing compliance professionals.
• Strong understanding of NAIC model laws, state-specific insurance laws and regulations, and compliance frameworks for both Admitted and Non-Admitted markets.
• Adept at process improvement, workflow design, and use of compliance and data-driven tools and technology to assess compliance risk metrics.
• Exceptional communication, analytical, and problem-solving skills.
• Strong problem solver, excellent project management skills, and superior attention to detail.
• Skilled in development of policies, procedures, training methods and materials.
• Ability to develop optimistic and collaborative relationships and to help influence decision making by senior leadership.
• Ability to work independently and illustrate sound judgment as well as work in a team environment and encourage others to exercise professional judgment.
• Highly developed sense of ethics and integrity.
• Juris Doctorate (JD) degree highly preferred; compliance certifications (e.g., CRCM, CCEP) a plus.
• Ability to travel occasionally to support cross-office collaboration and leadership meetings, required.

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