Your job

As Director of Business Operations, you will report to the VP of Operations and help shape the future of our global Client Success and Operations organization. You will be central to driving organizational transformation and enabling scalable operations that deliver exceptional client outcomes. Your work will ensure that we are providing Client Success and Operations the space to drive great outcomes for Indeed clients.

You will:

• Manage cross-functional operational projects and initiatives that improve efficiency, business performance, and the customer experience.
• Drive AI strategy and impact within an agile team - directly influence key metrics across Client Success and Operations.
• Develop and implement scalable processes, tools, and frameworks to support the growth of the Client Success and Operations organization and ensure it can evolve to meet changing business priorities.
• Analyze data and provide insights to guide strategic decisions and resource allocation, with a focus on identifying opportunities to leverage AI and automation to enhance productivity.
• Ensure that Client Success activities are driving positive and measurable outcomes.
• Manage and mentor a team, fostering professional growth and a culture of high performance, continuous improvement, and accountability.
• Communicate progress, insights, and recommendations to Client Success & Operations leadership and cross-functional partners to drive alignment and execution of key initiatives.

Who you are

• Drive high-impact operational initiatives and ensure alignment across teams.
• Oversee programs and transformation efforts from planning to execution.
• Implement cost-effective solutions to optimize processes and improve performance.
• Partner with leadership to inform strategic priorities and ensure clarity in goals.
• Conduct analysis and provide actionable insights to support business decisions.
• Promote a culture of continuous improvement, accountability, and collaboration.
• Build productive relationships across the organization to advance operational excellence.

Who we are

Requires a minimum of 17 years of related experience; or a minimum of 15 years with a Bachelor’s degree; or 12 years and a Master’s degree; or a PhD with 8 years experience. Proven analytical and problem-solving skills, with the ability to translate complex data into actionable insights. Proven experience managing multiple projects in fast-paced, ambiguous environments. Excellent communication skills, able to influence and engage collaborators at all levels. Experience with process improvement, change management, and operational frameworks. Strategic thinking, business judgment, and attention to detail. Adaptable and proactive, able to navigate ambiguity and drive results.

Our mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*Comscore, Total Visits, March 2026)

Salary Range Disclaimer

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role.

Salary Range Transparency

Tier 1 - United States of America 146,000 - 218,000 USD per year
Tier 2 - United States of America 161,000 - 241,000 USD per year
Tier 3 - United States of America 178,000 - 266,000 USD per year
Tier 4 - United States of America N/A
Tier 5 - United States of America 202,000 - 304,000 USD per year

EEO and Accommodations

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit https://www.indeed.com/careers/accommodations. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page

(https://www.indeed.com/careers).

Inclusion & Belonging

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

Privacy Policy

Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal, we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs.

Agency Disclaimer

Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.

AI Notice

Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making. Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws.

Reference ID:

The deadline to apply to this position is October 12th. Job postings may be extended at the hiring team’s discretion based on applicant volume.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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