Digital Services Manager

Head of Digital Services, U.S. Channel

Job Description

Role Overview
The Head of Digital Services, U.S. Channel is responsible for leading HP’s Partner Development Manager (PDM) team and scaling HP’s digital software and services business across the U.S. partner ecosystem. This leader owns the strategy, go-to-market execution, partner practice development, and revenue performance required to position Digital Employee Experience (DEX) as a core channel growth pillar and transform the partner motion from hardware-led transactions to outcome-based, recurring experience-led services.

The role acts as the senior architect for HP’s DEX-led partner services motion, defining how partners assess, sell, deploy, optimize, secure, and renew digital experience solutions around HP’s portfolio. The Head of Digital Services will align HP sales, product, services, finance, operations, marketing, and program teams behind a scalable partner activation model while ensuring the PDM team is equipped to build partner capability, drive adoption, and deliver measurable recurring revenue growth.

Key Responsibilities

• Lead the Partner Development Manager Team
• Build and Scale DEX-Led Partner Practices
• Drive Digital Services Growth Across the Channel
• Advance Solution Integration and Practice Specialization
• Develop the DEX and Security Partner Ecosystem
• Influence Internal Strategy, Programs, and Operating Models

Required Experience and Qualifications

Proven success leading channel, partner development, services, software, digital workplace, employee experience, endpoint management, or security-adjacent organizations in a complex technology environment.

Leadership Attributes

Transformational leader who can move the channel from transactional selling to outcome-based, services-led growth.

Success Metrics

• Digital services revenue growth, ARR attainment, YoY growth, services mix, and partner-delivered recurring revenue
• DEX-focused partners recruited, activated, certified, and revenue-producing

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.