Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.

Job Title

DevOps – ServiceNow Quality Assurance

Location

Atlanta, GA 30308

Duration

6 Months

Job Type

Temporary Assignment

Work Type

Remote

Position Summary

The ServiceNow Quality Assurance Analyst ensures the reliability, performance, and functional accuracy of ServiceNow platform solutions across all stages of the development lifecycle. Embedded within a DevOps team, this role bridges manual testing expertise with automated testing capabilities, helping the team deliver high-quality releases at speed. The QA Analyst works closely with developers, administrators, and business stakeholders to define test strategies, execute test plans, and uphold quality standards.

Key Responsibilities

• Develop, maintain, and execute comprehensive test strategies, test plans, test cases, and test scripts for ServiceNow configurations, customizations, and integrations.
• Build and maintain automated test suites using ServiceNow Automated Test Framework (ATF), covering UI flows, business rules, integrations, and regression scenarios.
• Validate functional requirements against delivered solutions, identifying defects and working with development teams to drive resolution.
• Perform functional, regression, integration, performance, and user acceptance testing (UAT) across ITSM, ITOM, HRSD, CSM, and other ServiceNow modules.
• Integrate ATF test suites into CI/CD pipelines to enforce quality gates before code promotes to production.
• Review Update Set contents, Flow Designer flows, and script changes for testability, completeness, and adherence to standards.
• Manage defects through the full lifecycle using Jira, Azure DevOps, or the ServiceNow platform itself; provide clear, reproducible defect documentation.
• Collaborate with the ServiceNow Database Developer and platform administrators to validate data migrations, transforms, and import sets.
• Contribute to platform upgrade and patch validation efforts; execute upgrade readiness testing plans.
• Produce QA metrics, dashboards, and release readiness reports for stakeholders.
• Participate in Agile/Scrum ceremonies, contributing quality perspective to sprint planning and retrospectives.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 3+ years of QA experience, with at least 2 years focused on ServiceNow platform testing.
• Hands-on experience with ServiceNow ATF (Automated Test Framework).
• Solid understanding of ITIL service management processes and ServiceNow ITSM module behavior.
• Familiarity with CI/CD pipelines and DevOps practices.
• Experience with defect tracking tools (Jira, Azure DevOps, or similar).
• Working knowledge of JavaScript sufficient to read and assess ServiceNow scripts.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD).
• Experience with API testing tools (Postman, REST Assured, or similar) for validating ServiceNow integrations.
• Familiarity with performance testing tools and load testing concepts.
• ITIL v4 Foundation certification.
• Experience with test management platforms (TestRail, Zephyr, qTest).

Competencies

• Meticulous attention to detail with a quality-first mindset.
• Strong analytical thinking with the ability to identify edge cases and failure scenarios.
• Clear written and verbal communication skills for defect documentation and stakeholder reporting.
• Collaborative team player capable of influencing quality practices without direct authority.
• Comfortable operating in fast-paced, iterative release cycles.

This role requires active participation in platform upgrade cycles, scheduled maintenance windows, and release activities.

Years of Experience

13 Years of Experience.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.