Cybersecurity analyst tier 1- remote

The Cybersecurity Analyst is responsible for reviewing and operating the cybersecurity tools at Community IT. This role includes tier-one administration and management of all cybersecurity systems, ensuring rapid response to alerts by adhering to established policies, procedures, and standards to protect customer information assets.

Key duties involve responding to alerts, reviewing reported phishing emails, and applying baseline cybersecurity configurations to safeguard client identities and data. Other duties include reviewing managed backup platforms and running test restore jobs. The Cybersecurity Analyst also supports additional tasks and initiatives assigned by the Chief Technology Officer to enhance client network security.

By ensuring timely responses to cybersecurity alerts, delivering effective training, and maintaining baseline configurations, the Cybersecurity Analyst adds value to Community IT clients. They also serve as a resource for the team, supporting the diverse range of cybersecurity systems in use.

Responsibilities

• Technical
  1. Provide tier one operational support for the Cybersecurity Systems
  2. Day to day administration of cybersecurity management and monitoring services
  3. Perform incident analysis and follow established processes and procedures for escalation and remediation
  4. Monitor the various platforms and service boards
  5. Review reported phishing emails
• Support Cybersecurity projects
  1. Support the CTO in delivering cybersecurity assessment by running network scanning tools, Cloud Discovery scripts, assist with report creation
  2. Collaborate on MFA enrollment projects
• Provide tier one level operational support to Centralized Systems platforms.
  • Inventory reconciliation
  • Configuration review
  • Update documentation
• Monitor Backup platforms
  • Review backup job success
  • Run test restore jobs
  • Update documentation

• Professional
  1. Communicate and collaborate effectively with other teams
  2. Assist with training and teaching the system
  3. Gather feedback
  4. Assist with client issues as needed
• Update Best Practices and Procedures

Position Requirements

This position requires a 2-year degree in computer science or relevant job experience.

• Experience working at an MSP or MSSP environment
• Knowledge of computer networking concepts and protocols, and network security methodologies
• Knowledge of cybersecurity and privacy principles
• Knowledge of Microsoft 365
• Knowledge of Google Workspace
• Basic Windows Server OS experience preferred
• Basic Windows OS administration preferred
• Basic Mac support experience preferred
• Basic understanding of KQL queries
• Security+ Certification or equivalent
• Able to work independently
• Strong attention to detail
• Strong sense of ownership
• Excellent collaborative skills