JOB DESCRIPTION

Customer Service Representative - Remote

COMPANY: Pizza Luce (Minneapolis, MN)

Title: Customer Service from Afar

Department: Customer Service / Representative / Operations Department

Position Type: Work

Location: Job

Type: Work From Home

Full time / Part time

Reporting CC: Supervisor Customer Service Head Customer Service Team

Pizza Lucé is a leading restaurant brand, recognised for its trademark pizza, menu and customer satisfaction. We want our guests to have a great eating experience, great cuisine, dependable service and fast customer service.

We are seeking a cheerful, experienced and customer focused Customer Support Representative to join our team remotely. The successful candidate will be the first point of contact for consumers with enquiries, online orders, delivery difficulties, menu information, complaints and other service related issues. This work requires great communication skills, patience, problem solving abilities and the ability to provide exceptional customer service from your home.

Duties & Responsibilities:

• Respond promptly and professionally to customer queries by email, phone, live chat or other appropriate channels.
• Assist consumers with online purchase, monitor order status, delivery address issues, cancelling & modifying orders as per Business requirements.
• Use the right business tools to tell your customers about the menu items you provide, ingredients, allergies, promotions and services.
• Respond to customer complaints and service concerns in a professional, empathic and solution-oriented manner.
• Send conflicts, difficult situations and repeated complaints to the right authorities.
• All client interactions, comments, complaints and corrective measures should be documented in the firm’s customer service system.
• Work with restaurant personnel, delivery suppliers and other departments to resolve consumer issues.
• Gather repeated questions from users.
• Help us enhance the quality of service.
• Data security and client privacy.
• High level service tasks and allowances.
• Performance targets to achieve reaction time, customer satisfaction, accuracy and issue solving.

Skills/Experience Needed:

• Good verbal and written communication abilities.
• Strong interpersonal skills with a customer focus.
• Good problem solving, time management and organisational skills.
• Stay cool and professional while handling difficult customer situations.
• General computer abilities, understanding of email and web based tools and platforms for customer care.
• Ability to multitask and prioritise conflicting tasks in a virtual environment.
• Good internet connection and working space (Required by company).
• Customer service, hotels, retail, telephone centers or similar experience.