Company Description

NIQ is the world’s leading consumer intelligence company. For more than a century, we’ve shaped the consumer intelligence industry and remain the most trusted partner for brands, retailers, and innovators.

Job Description

Customer Success

• Client Engagement & Support

Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.

Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.

Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.

Platform Expertise & Insights

Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.

Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams.

Experience working with excel, PowerPoint, Thinkcell and AI tools.

Continuous Improvement

Stay current on industry trends, customer behavior, and competitive landscape to inform marketing strategies and client engagement.

Use strong communication, influence, and collaboration skills to solve problems and drive customer success.

Qualifications

• 3-5 years proven experience in customer success, account management, or customer marketing, preferably in the CPG or Retail or eCommerce space.
• Has been in a client/customer facing role.
• Strong understanding of digital shelf analytics and eCommerce data.
• Self-Driven & Proactive Mindset.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work cross-functionally.
• Strategic thinker with a customer-first mindset.

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $69,000 - $89,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.

US Benefits

• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.

Our Commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.