Senior Customer Success Engineer Remote – US (West Coast)

About the Company

An innovative, VC-backed cloud infrastructure company is transforming how organizations connect, secure, and observe modern applications—including APIs, microservices, and data—through a leading API and service mesh management platform. Founded in 2017, the company works with some of the world’s largest organizations across multiple industries and geographies. The team brings deep expertise in cloud computing, Linux, containers, Kubernetes, service mesh, APIs, security, microservices, and modern application architecture.

About the Role

This organization is seeking customer-centric technologists who are passionate about helping companies successfully adopt and scale modern cloud-native platforms. In this role, you will work closely with customers to guide them from implementation through production deployment, ensuring they achieve success with the platform. The ideal candidate enjoys troubleshooting complex systems, solving technical challenges, and combining strong technical expertise with excellent communication skills. This role is well suited to engineers who enjoy supporting customers throughout the lifecycle and acting as a trusted technical advisor for cloud-native technologies and distributed systems. This is a remote role for candidates based in the Pacific Time Zone (US West Coast). Please note that work visa sponsorship is not available for this role.

Responsibilities

• Provide day-to-day expert technical guidance to existing customers
• Build strong relationships with customers, sales teams, and product teams
• Proactively guide customers through architectural and platform setup decisions
• Troubleshoot complex technical challenges in collaboration with developers and field engineers
• Contribute to open-source and platform-related projects through issues, pull requests, and documentation
• Stay current with new platform capabilities and related technologies to maintain deep technical expertise
• Maintain professionalism and empathy when managing complex or high-pressure support scenarios
• Engage with relevant open-source communities to support adoption and external collaboration

Requirements

• Minimum 2 years of hands-on experience with Kubernetes
• Working knowledge of Go, Java, Node.js, or a similar modern programming language
• Ability to review and troubleshoot code when diagnosing technical issues
• Strong written and verbal communication skills

Culture & Environment

This organization emphasizes hiring talented people, fostering a collaborative and fast-moving environment, and enabling teams to work closely with customers to solve complex challenges. Teams collaborate directly with customers, partners, and open-source communities to deliver technical innovation, architectural best practices, and hands-on guidance. Their engagement model enables customers to achieve rapid success while continuing to scale their production environments. The company is committed to creating an inclusive workplace and is an equal opportunity employer.