Customer service representative

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Duties and Responsibilities:

• Coordinates all customer service activities of a select account base made up of high-profile strategic customers
• Coordinates status on orders from related plant departments to ensure customer delivery commitments are met
• Determines customer requirements and expectations to recommend specific products and solutions
• Verifies and presents prices based on contracted agreements
• Manages CRM process for select accounts and designated salespersons including pricing requests, sample requests and complaint entry
• Cultivates positive and enduring relationships with customers
• Educates customers about terminology, features, and benefits of products to improve sales and customer satisfaction
• Identifies trends in customer satisfaction, gaining a solid understanding of customer needs and preferences
• Keeps accurate records of discussions and correspondence with customers
• Maintains customer data base and contact information
• Project management: manages and communicates all project work relative to the top tier account list to internal team members including supply chain/demand planning, accounting, operations, R&D, QA, logistics, marketing, and customer service from start to ship of first order
• Promptly completes required reports such as sales and forecasting reports
• Creates and maintains the cross functional (operations, R&D, QA, customer service, logistics, marketing) team to meet customer expectations and internal expectations
• Understands the market value of and competitive factors of egg products
• Participates in training sessions, meetings, skill building, and professional development classes
• Supports and provides back up for the Customer Service Manager and Customer Service Representatives as needed

Knowledge, Skills, and Abilities:

Required:

• Creative thinking for solutions to problems
• Ability to read, understand and effectively communicate information through writing and speaking so others will understand
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Attention to detail
• Public relation skills.
• Able to work effectively across all levels of organization and functions
• Multi-tasking and organizational skills
• Independent Self-Starter
• Ability to work in a team environment
• Ability to work in a fast-paced environment with prioritization skills and can make good decisions in times of urgency
• Computer Skills: Word, Excel, Outlook, PowerPoint, Access, Internet
• Mathematical Skills: General Arithmetic/Basic algebra/Percentages/Fractions
• Advanced English: fluent in speaking, writing, and reading
• Experience in computer-based accounting systems

Preferred:

• Food industry experience

Equipment:

• Office equipment: fax, copier, computers, printers, telephones, calculators
• Hand tools

Universal Expectations:

• Follows all Safety, Biosecurity, Environmental, and Animal Welfare Procedures
• Ensures compliance with and follows all OSHA and REI safety regulations and procedures
• Ensures that all care is provided with respect to customer, client, and co-workers’ rights
• Ensures a safe and clean work environment
• Maintains confidentiality
• Adheres to work schedules in completing and performing assigned tasks
• A trained designee will be appointed by management to cover for absences or vacancies
• Reports and takes necessary action to prevent food safety and food quality issues from occurring to support the production of Safe Quality Food (SQF)
• Performs other tasks as assigned