Customer Service Representative

Location: Remote

Compensation: $18.00/hr

Employment Type: Full-Time

About Us

It’s Just Lunch is the world’s leading personalized matchmaking service, specializing in connecting busy professionals with quality matches. With over 34 years of experience, we have arranged more than 2 million first dates across 150 locations in 4 countries. As a Matchmaker Coordinator, you will play a pivotal role in creating meaningful connections and making a lasting impact on people’s lives.

Why Join Us?

• Comprehensive benefits package: medical, dental, vision, disability, life insurance, 401(k) with match, and paid time off
• No weekends: predictable Monday - Friday schedule
• Professional growth opportunities: continued training, mentorship, and advancement
• Dynamic, team-oriented environment with performance-based bonuses and prizes

Who We’re Looking For

We are seeking a high-energy, self-motivated professional with a passion for customer success and relationship-building.

The ideal candidate has:

• 2+ years of experience in customer service
• 2+ years of remote work experience
• Previous experience managing high call volume, high client and/or account volume
• Exceptional verbal and written communication skills, especially over the phone
• Strong organizational and multitasking abilities with a results-driven mindset
• Intermediate knowledge of Microsoft Office and CRM platforms
• The ability to handle emotionally sensitive conversations with empathy and professionalism

Your Role & Responsibilities

As a Customer Service Representative, you will assist with all aspects of the client experience, ensuring they receive top-tier service throughout their matchmaking journey. Your responsibilities include:

• Assist with managing client relationships: Regularly communicate with clients, understand their preferences, and provide tailored matchmaking services
• Assist with selecting and presenting high-quality matches that align with client expectations
• Coordinating dates and maintaining ongoing client engagement
• Balancing daily calls and emails to ensure superior client support
• Providing coaching and guidance to clients in their dating journey

Work Environment & Office Location

This is a remote position

How to Apply

If you are a customer-focused professional with experience working with high-end clientele and want to make a real difference in people’s lives, we encourage you to apply today!