Customer service manager – remote (la, u.s.)

Experience: 2+ years of relevant experience

Location: Remote (L.A, U.S.)

About Sphere

Sphere is a global aerospace and advanced materials company supplying high-performance metals and alloys to leading OEMs, Tier-1 suppliers and strategic partners around the world. Beyond materials distribution, Sphere is building an end-to-end materials platform that spans raw material sourcing, the superalloy supply chain, manufacturing partnerships and global distribution.

Role Overview

The Customer Service Manager is the day-to-day point of contact for Sphere's key customer accounts. You will keep customers informed on orders, demand and deliveries, resolve issues quickly, and support the commercial team with sales and administrative work. You will work closely with Sphere's Korea-based teams across time zones.

Why This Role Matters

Sphere supplies high-performance metals and alloys to leading aerospace and space customers in the United States. As the day-to-day point of contact for our key customer accounts, this role is essential to keeping customers informed, building trust, and making sure every order is delivered as promised. Success in this role requires more than processing orders. It requires owning customer orders end to end, staying highly organized across multiple priorities, and coordinating closely with Sphere's Korea-based teams to meet customer expectations.

Key Responsibilities

1. Customer Relationship & Communication
   • Serve as the primary day-to-day contact for key aerospace customer accounts
   • Build strong, trusted relationships with customers
   • Resolve customer issues and escalations quickly
   • Visit customers in the Los Angeles area on a semi-frequent basis
2. Order Management & Delivery
   • Own customer orders end to end
   • Track customer demand and forecasts, and keep order status visible to customers and internal teams
   • Keep order and customer reports accurate
3. Quoting & Commercial Support
   • Support customer quoting and pricing activities
   • Provide sales and administrative support to the Commercial Director
4. Schedule & Cross-Functional Coordination
   • Provide timely, accurate delivery updates to customers
   • Coordinate schedule changes with Korea-based teams
   • Serve as the communication bridge between customers and Sphere's Korea-based teams

What Success Looks Like

• Order updates are faster and more reliable
• Customers are satisfied with how their accounts are managed
• Customer relationships are stronger
• Customer communication and order visibility for key aerospace customer accounts are stable
• Fewer reporting errors

Required Qualifications

• 2+ years of relevant experience in account management, customer service, sales operations, or a related customer-facing role
• Experience managing orders, delivery schedules, or demand forecasts
• Bachelor's degree or higher
• Fluency in English required; Korean language capability is a plus
• Based in the Los Angeles, CA area
• Valid driver's license and willingness to travel to customer sites in the Los Angeles area on a semi-frequent basis
• Flexibility for occasional international travel to Korea

Preferred Background

• Experience in the aerospace, space, manufacturing, metals, or specialty-alloy industry
• Experience working with OEMs or Tier-1 suppliers
• Experience working across global teams, especially U.S.–Korea teams

Key Skills & Attributes

• Highly organized, with the ability to manage multiple orders, follow-ups, and customer priorities at the same time
• Ownership mindset with a high level of accountability
• Strong follow-through and attention to detail
• Responsive communication style, especially under tight timelines
• Collaborative, cross-functional working style
• Comfortable working across time zones and cultures

Why Join Sphere

• Work at the heart of the aerospace and space supply chain: You will support customers building aircraft and launch vehicles, working with the high-performance metals and alloys behind their programs.
• Be the trusted face of Sphere to key customers: As their day-to-day point of contact, you will build direct, lasting relationships with aerospace OEMs and see the impact of your work in every on-time delivery.
• Gain truly global experience: You will work closely with Sphere's teams in Korea, coordinating across time zones and cultures, which is a rare skill set in the U.S. aerospace market.
• Make a visible impact from day one: This role is central to how Sphere communicates with its customers. Your ideas for better order visibility and faster updates will be heard and put into action.
• Grow with a growing company: Sphere is building an end-to-end materials platform and expanding its global commercial team. Strong performers will have room to take on broader commercial responsibilities.

Compensation

U.S. compensation range: $100,000–$140,000 Actual level and compensation will be determined on a case-by-case basis, considering job-related knowledge and skills, education, and experience

Work Environment

Remote, based in the Los Angeles, CA area Semi-frequent visits to customer sites in the Los Angeles area Daily collaboration with U.S. customers and Korea-based internal teams Flexibility for occasional international travel to Korea