Customer onboarding specialist i -french/english speaking

The Customer Onboarding Specialist I focuses primarily on the Micro and Small Fleet segment, where many core onboarding processes are automated. This role manages queues, email journeys, early engagement campaigns, and supports fleet enrollment and activations, ensuring a positive customer experience and early lifecycle success.

Key Responsibilities

• Manage SalesForce queues, customer application process, and declines
• Monitor and nurture early engagement through automation emails and shared inbox correspondence with Sales reps
• Support fleet enrollment and pending activation efforts
• Execute account setup and data validation with high accuracy
• Educate customers on basic program features and functionality during onboarding interactions
• Identify and escalate issues that may impact the customer experience
• Partner with Sales and internal teams to ensure smooth onboarding transitions
• Deliver high-quality customer service while managing onboarding timelines and expectations

Core Skills & Qualifications

• Strong customer service orientation
• Effective verbal and written communication skills
• Attention to detail and accuracy
• Basic problem-solving abilities
• Time management and organizational skills
• Ability to handle customer objections and questions with confidence
• Familiarity with CRM and onboarding tools (Salesforce, Siebel, Genesys)
• Proficiency in Microsoft Office Suite and Google Workspace

Success Profile

• Ensures timely and accurate onboarding for Micro and Small Fleet customers
• Demonstrates accuracy and quality in managing automated and manual workflows
• Builds confidence in customer interactions
• Develops foundational product and process knowledge

0–2 years of customer service, onboarding, or related experience

Customer Onboarding Specialist I – Micro & Small Fleet Focus

Task / Responsibility

% Time

• Manage Salesforce queues, customer applications, declines - 20%
• Monitor and nurture early engagement campaigns, shared inbox correspondence - 20%
• Support fleet enrollment and pending activation efforts - 15%
• Execute account setup and data validation with high accuracy - 15%
• Educate customers on basic program features during onboarding - 10%
• Identify and escalate issues impacting customer experience - 5%
• Partner with Sales/internal teams for smooth transitions - 5%
• Deliver high-quality customer service, manage onboarding timelines - 10%

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.