Customer account executive, mid market

Do work that matters.

At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.

Our core values drive us in our important mission of keeping people safe & informed:

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

As a Customer Account Executive, Mid-Market you’ll work directly with your Sales Manager to master our product, sales process, forecast methodology and internal tools – to facilitate meetings with both your customers/prospects and internal partners and sell our platform to achieve your goals. You will manage your territory, originate leads, create, and close full cycle sales opportunities. You’ll work closely with our existing customers and partner with CSM’s to ensure our customers achieve their primary business objectives, while also overseeing expansion sales and collaborating with Renewals Managers for contract renewals spanning single and multi-year terms.

Who you are:

You are passionate about helping your customers achieve their primary business objectives with the AlertMedia platform, revenue growth, creating and closing sales opportunities, solving problems, working cross-functionally and skilled in creating strategies and tactics that drive revenue. You thrive in a fast-paced environment and have a roll-up-your-sleeves approach with a willingness to support the broader team and business. You take extreme ownership of everything you are responsible for and are driven to continually improve.

What you get to do every day:

• Run the day-to-day activities of a large geographic territory and maintain AlertMedia processes.
• Meet with your sales manager to review your forecast, pipeline, individual opportunities, territory, and pathway to exceeding your quota.
• Collaborate across various internal teams to ensure the overall success of the program and annual team goal achievement. (Customer and Field Marketing, Customer Success Managers, Renewals Managers, Product Marketing, Finance)
• Meet with customers to facilitate sales growth, negotiations, product demos, new product overviews, support related questions, etc.
• Execute the AlertMedia sales methodology and process with excellence while serving the customer’s needs.
• Learn and demonstrate the AlertMedia platform to new and non-AlertMedia users.

What you bring to the role:

• 3-5 years' experience SaaS (Software as a Service) Sales.
• A people first, process oriented and data driven mindset.
• Experience managing opportunities with complex, multi-threaded sales cycles.
• Ability to influence others including senior level and C-suite staff.
• Ability to travel within your territory
• Proven success in closing expansion opportunities with a consistent track record of hitting goals and numbers.
• Demonstrated, proven success in relationship building, prospecting, pipeline management, contract negotiation and closing customers.
• Ability to build positive relationships and influence key stakeholders.
• Strong communication and interpersonal skills; ability to be personable yet persistent.
• Experience with our tool stack, Salesforce, Outreach, Gong

Prefer Austin, Texas candidates, but may be open to remote candidate in approved United States territories.

Why you’ll love working at AlertMedia:

• Competitive base salary + Uncapped commission + Company-Wide Bonus program
• Generous and flexible time and parental leave policies
• Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!
• 401K with a generous company match
• Amazing rewards and incentives – we love celebrating each other!
• Commitment to community service with opportunities to give back
• A Best Places to Work company 10 years in a row and numerous other awards
• Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
• Continuous learning and career development opportunities facilitated by our Sales Enablement and Learning & Development teams

About AlertMedia:

We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.

Come join us in our mission to save lives and minimize loss through effective communication.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/